Client Care Coordinator

4 days ago


Webster, New Hampshire, United States Foundry Treatment Center Full time
Job Summary:

The Client Care Coordinator is a critical member of our clinical team at Foundry Treatment Center, responsible for ensuring the ongoing care and well-being of our clients. This role requires a unique blend of clinical expertise, interpersonal skills, and organizational abilities.

Key Responsibilities:
  • Facilitate group sessions and provide support services to clients, including regular meetings to assess needs and identify barriers to care.
  • Manage client schedules, including internal and external appointments, to ensure seamless coordination and effective care.
  • Coordinate client details with various departments, including Admissions, Medical, Wellness, Family, and Clinical, to guarantee client safety and satisfaction.
  • Comprehend, follow, and enforce policies and procedures with clients, while identifying emergency signals and situations and responding appropriately.
  • Demonstrate ability to convey continuing care experience to clients and their support systems, providing or obtaining appropriate clinical recommendations for discharging clients.
  • Facilitate client support, contact with continuing care facilities, and obtaining verification of benefits, while maintaining awareness of client insurance review dates and likelihood of discharge.
  • Determine programs that clients are qualified to attend, considering family boundaries, financials, and geographic location, and schedule discharge appointments accordingly.
  • Coordinate and schedule discharge transportation and follow-up treatment, ensuring compliance with organizational and regulatory documentation standards.
  • Maintain professionalism, confidentiality, and HIPAA compliance, adhering to organization policies and procedures, State and Federal law, OSHA, JCAHO, and BHA regulations and standards.
Requirements:
  • Bachelor's degree preferred, high school diploma or equivalent required.
  • CAT required.
  • DORA-registered required.
  • Two or more years proven experience with people and program management in clinical settings.
  • Two years experience in substance abuse or mental health field preferred.
  • Experience with EMR system preferred.
  • Current CPR certification or ability to obtain within 30 days of employment.
  • Strong relationship building skills.
  • Ability to listen well and offer solutions.
  • Ability to work as part of a multidisciplinary treatment team.
  • Organized with strong time-management skills.
  • Excellent written and verbal communication skills.
  • Experience leading group activities and facilitating group sessions.
  • Familiar with the 12-Step Program and the 12 Steps/12 Traditions.
  • Knowledge of industry and trauma-integrated care are a plus.
  • Ability to connect with clients on a positive, inspiring level to facilitate lasting recovery.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Strong collaboration skills with the ability to think creatively and share ideas.
  • Ability to make decisions using sound judgment, data, and advice.
  • Exhibit care and compassion with discretion to staff and participants.
  • Working understanding of State and federal regulatory requirements (JCAHO, BHA, CFR42, part 2, HIPPA).
  • Proficient with Microsoft Office Suite or related software.
  • Proficiency with or the ability to quickly learn the organization's CRM system.
  • Valid, non-restricted Colorado driver's license.


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