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Client Relations Specialist

2 months ago

Webster, New Hampshire, United States World Wide Events Ltd. Full time

About World Wide Events Ltd.
At World Wide Events Ltd., we are dedicated to making a positive impact in our community through innovative fundraising initiatives. We are currently seeking a Customer Engagement Coordinator to provide outstanding support to our nonprofit partners, both new and established, in their mission to enhance charitable outreach.

Role Overview:
The Customer Engagement Coordinator will play a vital role in executing targeted marketing campaigns and interacting with individuals to promote our clients' causes and missions. This position offers opportunities for career advancement based on successful community-driven marketing efforts and a proven ability to enhance outreach and funding for our partners.

Key Responsibilities:

  • Donor Engagement: Foster relationships with potential donors during fundraising activities to drive contributions for our clients.
  • Continuous Learning: Gain comprehensive knowledge of marketing techniques and engage in ongoing professional development through training sessions.
  • Collaborative Innovation: Participate in daily discussions to understand client needs and brainstorm strategies to improve campaign effectiveness.
  • Client Relationship Maintenance: Stay updated on our charity partners' missions and follow up with potential donors to strengthen connections.
  • Resolution of Concerns: Address and resolve customer inquiries promptly, ensuring satisfaction and trust in our services.
  • Cross-Functional Collaboration: Work alongside various teams to respond to inquiries and requests from our charity clients, ensuring smooth operations.

Qualifications:

  • Preferred experience in customer service, sales, or marketing, though not mandatory.
  • 1-3 years of experience in a customer-facing role to effectively manage relationships.
  • A strong commitment to contributing to the community by supporting charitable initiatives.
  • Availability for in-person meetings and training sessions.
  • Strong communication skills, comfortable addressing both small and large groups.
  • Able to thrive in both independent and collaborative work settings.
  • Demonstrates a solution-oriented mindset and a willingness to assist team members.