Retail Customer Service Team Lead

4 days ago


Farmington, Michigan, United States TJ Maxx Full time
Job Summary

We are seeking a highly skilled and experienced Retail Customer Service Supervisor to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for promoting an exceptional customer experience, leading a team of associates, and ensuring the smooth operation of our store.

Key Responsibilities
  • Customer Experience: Create a positive and engaging customer experience by providing exceptional service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Team Leadership: Lead and motivate a team of associates to achieve sales goals, provide excellent customer service, and maintain a clean and organized store environment.
  • Store Operations: Oversee the daily operations of the store, including inventory management, visual merchandising, and loss prevention.
  • Training and Development: Provide training and coaching to associates on customer service skills, product knowledge, and store policies and procedures.
  • Communication: Communicate effectively with management, associates, and customers to ensure a positive and productive work environment.
Requirements
  • Availability: Available to work a flexible schedule, including nights and weekends.
  • Experience: 1 year of retail experience and 6 months of leadership experience.
  • Skills: Strong communication and organizational skills, attention to detail, and ability to multitask.
  • Education: High school diploma or equivalent required.
Benefits

TJ Maxx offers a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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