Agency Customer Success Professional

4 days ago

New York, New York, United States Smartly Job Board Full time
Unlock Your Potential as an Agency Customer Success Manager at Smartly

Are you passionate about driving growth and retention among valued agency customers? Do you thrive in a fast-paced digital advertising environment where no two days are the same? As an Agency Customer Success Manager at Smartly, you'll take ownership of a book of enterprise agencies, providing consultative advice, scoping, and driving successful product adoption. You'll be at the forefront of the ever-evolving digital advertising industry, learning quickly about growing and nurturing your own book of business, and supporting agency team members to drive results for their clients with the Smartly platform.

Key Responsibilities:
  • Act as the main point of contact for enterprise agencies to deliver an exceptional experience and ensure they get the most value out of their social advertising
  • Be a specialist in the Smartly platform and digital advertising in general, solving problems for agencies and providing best practices and consultative advice
  • Build and foster strong relationships with agencies and partners like Meta and Pinterest
  • Be the voice of agencies to inform our product roadmap
  • Collaborate effectively across functions, including Agency Sales, Agency Onboarding, Technical Solutions, Product, and Engineering
  • Help Smartly build a world-class Agency Customer Success organization, contributing to a library of knowledge that differentiates us from competitors and helps win and retain agencies, optimize existing processes within the company, and actively enhance all Customer Success initiatives
What We're Looking For:
  • 4+ years of relevant experience in a customer success or similar customer-facing function
  • Advanced knowledge of social advertising (Meta, Pinterest, Snapchat, etc.)
  • Highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
  • Results-driven mentality, with a bias for action and collaboration
  • Able to explain complex concepts clearly and translate data into insights
  • Self-driven, entrepreneurial spirit
  • Strong spoken and written communication skills
  • Ability and willingness to travel for meetings, conferences, and industry events (when possible)
  • Legal right to work in the US
Perks & Benefits:
  • Five weeks paid time off (PTO), 11 company-paid holidays, unlimited sick days
  • Generous healthcare packages & mental health benefits
  • Monthly wellness benefit and learning reimbursement opportunities
  • 401K plus matching & equity grants for all new Smartlies
  • Volunteer time off days & company donation matching opportunities
  • Choice of computer (MAC or PC)
  • And so much more...

Base pay range for this position is $75,000 to $90,000 per year, plus annual bonus. We take into consideration an individual's background, expertise, and experience in determining final salary. In addition to annual salary, Smartly's total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits. To learn more, visit https://www.smartly.io/careers.

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms, and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.

Smartly is a multinational and diverse team of 650+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit https://www.smartly.io/about to learn more.

  • Agency Customer Success Professional

    3 weeks ago

    New York, New York, United States Smartly Job Board Full time

    Unlock Your Potential as an Agency Customer Success Manager at SmartlyAre you passionate about driving growth and retention among valued agency customers? Do you thrive in a fast-paced digital advertising environment where no two days are the same? As an Agency Customer Success Manager at Smartly, you'll take ownership of a book of enterprise agencies,...

  • Agency Customer Success Professional

    3 weeks ago

    New York, New York, United States Smartly Job Board Full time

    Unlock Your Potential as an Agency Customer Success ManagerAre you passionate about driving growth and retention among valued agency customers? Do you thrive in a fast-paced digital advertising environment where no two days are the same? As an Agency Customer Success Manager at Smartly, you'll take ownership of a book of enterprise agencies, providing...

  • Agency Customer Success Professional

    3 weeks ago

    New York, New York, United States Smartly Job Board Full time

    Unlock Your Potential as an Agency Customer Success ManagerAre you passionate about driving growth and retention among valued agency customers? Do you thrive in a fast-paced online marketing environment where no two days are the same? As an Agency Customer Success Manager at Smartly, you'll take ownership of a book of enterprise agencies, providing...

  • Agency Customer Success Professional

    3 weeks ago

    New York, New York, United States Smartly Job Board Full time

    Unlock Your Potential as an Agency Customer Success ManagerAre you passionate about driving growth and retention among valued agency customers? Do you thrive in a fast-paced digital advertising environment where no two days are the same? As an Agency Customer Success Manager at Smartly, you'll take ownership of a book of enterprise agencies, providing...

  • Agency Customer Success Director

    4 weeks ago

    New York, New York, United States Smartly Job Board Full time

    Job DescriptionAgency Customer Success LeadAt Smartly, we're seeking an experienced Agency Customer Success Lead to join our team. As a key member of our Customer Success organization, you will be responsible for leading and managing our Agency Customer Success team, driving revenue growth, and ensuring exceptional customer experiences for our agency...

  • Agency Customer Success Director

    3 weeks ago

    New York, New York, United States Smartly Job Board Full time

    Agency Customer Success LeadSmartly is seeking an experienced Agency Customer Success Lead to join our team. As a key member of our Customer Success organization, you will be responsible for leading and managing our Agency Customer Success team, driving revenue growth, and ensuring customer satisfaction.Key Responsibilities:Lead a team of Customer Success...

  • Agency Customer Success Director

    6 hours ago

    New York, New York, United States Smartly Job Board Full time

    Agency Customer Success LeadSmartly is seeking an experienced Agency Customer Success Lead to join our team. As a key member of our Customer Success organization, you will be responsible for leading and managing our Agency Customer Success team, driving revenue growth, and ensuring customer satisfaction.Key Responsibilities:Lead a team of Customer Success...

  • Agency Customer Success Director

    3 weeks ago

    New York, New York, United States Smartly Job Board Full time

    Unlock Agency Growth with SmartlySmartly is seeking an experienced Agency Customer Success Lead to drive revenue growth and customer satisfaction for our agency partners. As a key member of our Customer Success team, you will lead a team of Customer Success Managers and work closely with our Agency Sales and Onboarding teams to onboard new agency customers...

  • Agency Customer Success Manager

    3 weeks ago

    New York, New York, United States Smartly Job Board Full time

    Unlock Your Potential as an Agency Customer Success ManagerAre you passionate about driving growth and retention among valued agency customers? Do you thrive in a fast-paced digital advertising environment where no two days are the same? As an Agency Customer Success Manager at Smartly, you'll take ownership of a book of enterprise agencies, providing...

  • Customer Success Strategist for Agencies

    1 month ago

    New York, New York, United States Smartly Job Board Full time

    About the RoleAs an Agency Customer Success Manager at Smartly, you will play a critical role in driving retention and growth among valued agency customers by understanding their business needs and helping them succeed in driving their clients' goals.Key ResponsibilitiesAccount Management: Act as the main point of contact for enterprise agencies to deliver...

  • Agency Customer Success Manager

    7 days ago

    New York, New York, United States Smartly Job Board Full time

    Unlock Your Potential as an Agency Customer Success Manager at SmartlyAre you passionate about driving growth and retention among valued agency customers? Do you thrive in a fast-paced online marketing environment, where you can learn quickly and adapt to new challenges? As an Agency Customer Success Manager at Smartly, you'll take ownership of a book of...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our CSM team, you will be responsible for driving customer satisfaction and retention across our client base.The CompanyWe are a globally established, best-in-class solution provider, offering a social and email management platform.Our platform is...

  • Testing Specialist

    2 weeks ago

    New York, New York, United States Customer Success Full time

    Job DescriptionJob Description involves working with customers to ensure their success. Key responsibilities include TEST JOB NOT A REAL JOB and providing support to meet their needs. This role requires strong communication skills and the ability to work independently. The ideal candidate will have experience in TEST JOB NOT A REAL JOB and be able to provide...

  • Enterprise Agency Success Manager

    4 weeks ago

    New York, New York, United States Smartly Job Board Full time

    About the RoleWe are seeking a highly skilled Enterprise Agency Success Manager to join our team at Smartly. As a key member of our customer success organization, you will be responsible for driving growth and retention among our valued agency customers.Key ResponsibilitiesCustomer Success: Act as the primary point of contact for enterprise agencies,...

  • Agency Client Success Manager

    1 month ago

    New York, New York, United States The Ladders Full time

    Join The Ladders as an Agency Client Success ManagerWe are thrilled to announce an exciting opportunity for an Agency Client Success Manager to become a vital part of our expanding team. In this role, you will lead and oversee the Agency Client Success team, ensuring the management of our agency revenue across North America and EMEA.Your...

  • Customer Success Professional

    4 weeks ago

    New York, New York, United States Runwise Full time

    {"title": "Customer Success Manager", "description": "Unlock Your Potential as a Customer Success Manager at RunwiseAt Runwise, we're on a mission to revolutionize the way buildings use energy. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their goals and reduce their carbon footprint.Key...

  • Customer Success Professional

    3 weeks ago

    New York, New York, United States AppCard Full time

    Unlock Customer Success with AppCardWe're seeking a talented Junior Customer Success Manager to join our team at AppCard. As a key member of our customer success team, you'll play a critical role in delivering loyalty marketing solutions to our clients.Key Responsibilities:Train clients on the effective use of our platform to maximize their loyalty and...

  • Customer Success Professional

    3 weeks ago

    New York, New York, United States AppCard, Inc. Full time

    Customer Success ManagerAppCard, Inc. is seeking a skilled Customer Success Manager to drive loyalty marketing solutions for our clients. This role requires a business-oriented, tech-savvy individual who can deliver data-driven marketing strategies and position our industry-leading products.Key Responsibilities:Train clients on the AppCard platform and serve...

  • Customer Success Professional

    4 weeks ago

    New York, New York, United States SevenRooms Full time

    {"h1": "Transform Guest Experiences with SevenRooms", "p": "At SevenRooms, we empower hospitality operators to create exceptional experiences that drive revenue and repeat business. As a Customer Success Professional, you will play a key role in helping our clients achieve their goals and build direct guest relationships.Our platform powers tens of millions...

  • Customer Success Professional

    3 weeks ago

    New York, New York, United States Runwise Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Runwise. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities for growth and improvement, and delivering exceptional customer...