Agency Customer Success Director
4 hours ago
Smartly is seeking an experienced Agency Customer Success Lead to join our team. As a key member of our Customer Success organization, you will be responsible for leading and managing our Agency Customer Success team, driving revenue growth, and ensuring customer satisfaction.
Key Responsibilities:- Lead a team of Customer Success Managers accountable for agency revenue and relationships
- Support team members to deepen relationships with agency customers and ensure customer satisfaction
- Act as escalation point for agency customers and point of contact for senior agency stakeholders to ensure alignment in goals
- Work closely with our digital advertising partners to grow agency customers and find new opportunities
- Coach team to increase product adoption, champion product improvements, and help drive them to launch, together with our product management, product marketing, and engineering teams
- Drive agency growth, partnering with Agency Sales and Onboarding team to expand agency relationships and accelerate onboarding of new agency clients
- 7+ years of sales/account management/customer success roles experience in ad-tech/mar-tech industries; experience with Facebook, Pinterest, Snap, and other Social Media Platforms is a plus
- 3+ years management experience preferred
- Understand and have sold SaaS offerings, managed services, and professional services for agency customers
- Ability to build connections and engage confidently with a variety of audiences, including C-level decision makers, and ideally have strong agency contacts
- Strong desire to learn about the product in order to effectively sell up to the C-suite or down to end users as needed
- Able and willing to travel for meetings, conferences, and industry events
- Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
- Generous healthcare packages & mental health benefits
- Monthly wellness benefit and learning reimbursement opportunities
- 401K plus matching & equity grants for all new Smartlies
- Volunteer time off days & company donation matching opportunities
- Choice of computer (MAC or PC)
Base pay range for this position is $110,000 - $130,000 USD per year, plus annual bonus. We take into consideration an individual's background, expertise, and experience in determining final salary. In addition to annual salary, Smartly's total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits. To learn more, visit https://www.smartly.io/careers#our-benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.
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Agency Customer Success Director
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