Customer Success Professional

3 weeks ago

New York, New York, United States AppCard, Inc. Full time
Customer Success Manager

AppCard, Inc. is seeking a skilled Customer Success Manager to drive loyalty marketing solutions for our clients. This role requires a business-oriented, tech-savvy individual who can deliver data-driven marketing strategies and position our industry-leading products.

Key Responsibilities:
  • Train clients on the AppCard platform and serve as a trusted consultant to optimize their loyalty and marketing strategy.
  • Become a product expert in the AppCard platform to leverage our product offering effectively.
  • Monitor usage and product adoption, proactively contacting clients to deliver coaching/training and improve utilization.
  • Understand how to build and present AppCard's value using data and insights.
  • Drive growth within existing clients, identify upsell opportunities, and generate new revenue.
  • Understand, adapt to, and help build AppCard's ongoing product and technology developments.
  • Develop and execute data-driven campaigns and in-store promotions.
  • Assist clients with basic troubleshooting on various software and hardware issues.
  • Work cross-functionally with implementation, development, finance, tech support, product, and marketing teams.
Requirements:
  • 0-2 years of experience in a customer-facing role.
  • Customer-oriented with excellent oral and written communication skills.
  • Experience managing complex software/hardware implementation projects.
  • Tech-savvy with a basic understanding of front-end vs. back-end development.
  • Understanding of retail business needs is a plus.
  • Fast and autonomous learner with the ability to provide technical and product support.
  • Advantage: experience in account management, customer success, professional services, SAAS, or the tech industry.
  • Advantage: experience using SalesForce, JIRA, BI tools, Excel, and G-Suite.

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