Agency Customer Success Manager

7 days ago

New York, New York, United States Smartly Job Board Full time
Unlock Your Potential as an Agency Customer Success Manager at Smartly

Are you passionate about driving growth and retention among valued agency customers? Do you thrive in a fast-paced online marketing environment, where you can learn quickly and adapt to new challenges? As an Agency Customer Success Manager at Smartly, you'll take ownership of a book of enterprise agencies, providing consultative advice, scoping, and driving successful product adoption. You'll be the main point of contact for agencies, ensuring they get the most value out of their social advertising.

Key Responsibilities:
  • Act as the primary point of contact for enterprise agencies, delivering exceptional experiences and ensuring they achieve their goals.
  • Be a specialist in the Smartly platform and digital advertising, providing best practices, and consultative advice to agencies.
  • Build and foster strong relationships with agencies and partners like Meta and Pinterest.
  • Be the voice of agencies, informing our product roadmap and driving innovation.
  • Collaborate effectively across functions, including Agency Sales, Agency Onboarding, Technical Solutions, Product, and Engineering.
  • Contribute to building a world-class Agency Customer Success organization, creating a library of knowledge that differentiates us from competitors and helps win and retain agencies.
Requirements:
  • 4+ years of relevant experience in customer success or a similar customer-facing function.
  • Advanced knowledge of social advertising (Meta, Pinterest, Snapchat, etc.).
  • Highly empathetic, with a positive attitude and a strong desire to help customers reach their goals.
  • Results-driven mentality, with a bias for action and collaboration.
  • Ability to explain complex concepts clearly and translate data into insights.
  • Self-driven, entrepreneurial spirit.
  • Strong spoken and written communication skills.
  • Ability and willingness to travel for meetings, conferences, and industry events (when possible).
  • Legal right to work in the US.
Perks and Benefits:
  • Five weeks paid time off (PTO), 11 company-paid holidays, unlimited sick days.
  • Generous healthcare packages and mental health benefits.
  • Monthly wellness benefit and learning reimbursement opportunities.
  • 401K plus matching and equity grants for all new Smartlies.
  • Volunteer time off days and company donation matching opportunities.
  • Choice of computer (MAC or PC).

Base pay range for this position is $75,000 to $90,000 per year, plus annual bonus. We take into consideration an individual's background, expertise, and experience in determining final salary. In addition to annual salary, Smartly's total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits. To learn more, visit https://www.smartly.io/careers.

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.

Smartly is a multinational and diverse team of 650+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

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