Automotive Sales Performance Associate

1 day ago


Medford, Massachusetts, United States Herb Chambers BMW Certified Preowned Medford Full time

We are seeking a highly motivated and results-driven Client Care Specialist to join our team at Herb Chambers Certified Preowned Medford. In this exciting role, you will be responsible for delivering exceptional customer service through daily communication with customers via inbound and outgoing calls, ensuring seamless sales appointments are scheduled.

As a key member of our Business Development Center (BDC) team, you will maintain and follow established scripts and processes to efficiently schedule appointments for our clients, while also managing internet inquiries and setting up customer appointments for the sales department.

This is an excellent opportunity for someone who is self-motivated, performance-driven, and possesses strong written and verbal communication skills, as well as the ability to learn quickly and adapt to changing situations.

Key Responsibilities:

  • Daily communication with customers on inbound and outgoing calls to schedule sales appointments
  • Basic customer service follow-up calls after completion of store visit
  • Maintain and follow established script and inbound call process to efficiently schedule appointments at ease for our clients
  • Perform courtesy calls
  • Understand automobiles by studying characteristics, capabilities, features; comparing and contrasting competitive models
  • Managing internet inquiries through dealership website and other online channels
  • Setting up customer appointments for sales department
  • Follow through on customer leads and build relationships with clients to close sales
  • Grow internet sales business and expand current customer base

Benefits Include:

  • Health & Dental Insurance
  • 401K with company match
  • Flexible Schedule
  • Paid time off
  • Top-tier pay plan

To be successful in this role, you must have flexible schedule and be able to work weekends, as well as possess strong computer and typing skills, a professional and personable demeanor, and the ability to attend training sessions.

Estimated Salary: $45,000 - $60,000 per year, based on location and experience.



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