Bilingual Customer Service Representative

3 weeks ago


Fort Lauderdale, Florida, United States Randstad US Full time

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a representative, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues that may arise.

Job Summary

This is an onsite position located in Fort Lauderdale, Florida. We offer a competitive salary range of $19 - $19.78 per hour, plus additional incentives such as health, dental, and life insurance. The right candidate should be able to pass a drug test and background check, available to work on weekends, and looking for a job with stability and growth opportunities.

Responsibilities

The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to customers, following program guidelines and call center standards. You will handle emergency calls, stolen vehicles, and road assistance programs, respond to incoming calls and other messages from customers' vehicles, and provide them with accurate answers and guidelines related to the vehicles' programs and services.

Requirements
  • Able to read, write, and speak fluent in both English and French.
  • 6 months of experience in a call center environment.
  • Active listening skills, telephone etiquette, basic computer skills, and customer relations skills.
Benefits

We offer a comprehensive benefits package, including health, dental, and life insurance, based on eligibility. Our company is an equal opportunity employer, welcoming people of all abilities and committed to ensuring our hiring and interview process meets the needs of all applicants.



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