Customer Scheduling Specialist

3 weeks ago


Fort Lauderdale, Florida, United States Reece Windows and Doors Full time

Job Description

As a Customer Scheduling Specialist at Reece Windows & Doors, you will play a vital role in ensuring seamless operations across our team. Your responsibilities will include handling incoming calls and requests from field sales representatives, strategically orchestrating appointment schedules, and upholding company lead-handling policies.

Responsibilities:

  • Manage incoming calls and requests from field sales representatives.
  • Coordinate appointment schedules to ensure optimal coverage and minimize conflicts.
  • Maintain accurate records of scheduling activities.
  • Provide excellent customer service and support.

Requirements:

  • 1-2 years of experience in dispatching, scheduling, or customer service roles.
  • Strong communication and interpersonal skills.
  • Proficiency in technology and digital tools, including CRM platforms, scheduling software, and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Benefits:

  • Estimated annual income: $50,000 - $65,000.
  • Comprehensive benefits package, including 401(k), healthcare, dental, and vision insurance.
  • HSA enrollment available.


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