IT Support Specialist
1 day ago
We are seeking a highly skilled IT Technician to join our team at Empire State. The successful candidate will be responsible for providing technical support and maintenance for our critical network infrastructure, equipment, and user endpoints.
Key Responsibilities- Assist with the installation, configuration, and maintenance of network infrastructure, equipment, and user endpoints.
- Troubleshoot and resolve WAN and LAN related issues.
- Provide end-user support for all IT-related software, equipment, and services.
- Travel to regional office locations and datacenters as necessary to support IT services and equipment.
- Assist ESD staff in-person or via phone, email, and the Helpdesk ticketing solution to resolve IT-related issues.
- Liaise with third-party vendors and represent ESD on IT projects.
- Monitor enterprise-wide wireless network and remote site connectivity.
- Document SOPs, equipment, and network connectivity at all remote offices.
- Assist in IT Disaster Recovery efforts, testing, and documentation.
- Bachelor's degree in an IT-related discipline with a minimum of 3 years' experience in a related field.
- Relevant experience in a Network Technician and IT support role.
- Knowledge of Microsoft Server operating systems, Windows 10+, Cloud Computing architecture, MS Active Directory management, Voice Over IP, Video Teleconferencing solutions, enterprise wireless solutions, network switches and routers, Dell server and desktop hardware, Cat 6 cabling, UPS appliances, VMware 7.0+, and VMware Horizon VDI solutions.
- Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to the audience.
- Ability to work both independently and as part of a team.
- Strong written and verbal communication skills.
This position is expected to work onsite and/or remote consistent with NYS and ESD guidelines and needs.
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