Customer Delivery Manager

3 weeks ago


Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time
About the Role

We are seeking a highly skilled Customer Delivery Manager to join our fast-growing Delivery organization. As a key member of the team, you will be responsible for consulting our clients on how to best configure and leverage ZoomInfo solutions to meet their unique business requirements.

Key Responsibilities
  • Become a ZoomInfo Marketing expert and leverage that knowledge to the benefit of our clients
  • Solve complex client problems leveraging ZoomInfo technology
  • Maintain your own book of high-complexity, high-value client engagements
  • Provide recommendations and best practices to our Marketing Platform clients based on industry and product-focused knowledge
  • Create and maintain deliverables such as recommended strategy presentations, project plans, and recommended media spend to add scale and consistency across the organization
  • Contribute to goal setting for the Delivery team aligned with the MBOs and company priorities established by the Executive Leadership Team
  • Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation
Requirements
  • Extensive knowledge of the digital advertising space and experience in an ad ops/ad strategy/campaign management role
  • 3-6 years of professional experience with at least 1 year in a SaaS, delivery, or professional services environment
  • Passion for customer service
  • Knowledgeable in leveraging DSPs and the value prop for clients
  • High level of business acumen and ability to analyze business requirements and implement fit-for-purpose solutions
  • Proven ability to manage cross-functional projects
  • Client-facing experience, preferably in the strategic and/or enterprise space
  • Strong communication skills - oral, written, and visual
  • Strong attention to detail and organizational skills
About Us

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams - all in one platform.

We are proud to be an Equal Opportunity Employer and consider qualified candidates with criminal histories, consistent with legal requirements.



  • Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ZoomInfo Technologies LLC. As a key member of our Customer Success organization, you will be responsible for driving client success and delivering exceptional results.Key Responsibilities:Become a subject matter expert in ZoomInfo's marketing solutions and leverage...


  • Waltham, Massachusetts, United States Rocket Software Full time

    Job Title: Senior Customer Success ManagerWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Rocket Software. As a Senior Customer Success Manager, you will be responsible for ensuring the long-term success of our customers by providing exceptional support and guidance throughout their journey with our...

  • Delivery Driver

    10 hours ago


    Waltham, Massachusetts, United States Hajoca Corporation Full time

    Job Title: Delivery DriverWe are seeking a skilled Delivery Driver to join our team at Peabody Supply in Waltham, MA. As a Delivery Driver, you will be responsible for safely operating a truck to deliver merchandise to customers and vendors.Key Responsibilities:Operate a truck to deliver merchandise to customers and vendorsLoad and unload merchandise from...


  • Waltham, Massachusetts, United States Intelliswift Full time

    Job Title:Associate Customer Service RepJob Summary:ViaCord, a leading provider of newborn stem cell preservation services, is seeking a highly motivated and customer-focused Associate Customer Service Representative to join our growing team. As a key member of our Customer Service team, you will play a critical role in ensuring the safe delivery of stem...


  • Waltham, Massachusetts, United States Intelliswift Full time

    Job Title: Associate Customer Service RepresentativeJob Duration: 3+ MonthsJob Location: Waltham, MAJob Description:ViaCord, a leading provider of newborn stem cell preservation services, is seeking an enthusiastic and customer-focused individual to join our growing team as an Associate Customer Service Representative.As a key member of our Customer Service...


  • Waltham, Massachusetts, United States allego Full time

    {"title": "Customer Success Manager", "description": "Transform Customer Outcomes with AllegoAllego is a pioneering SaaS technology company that empowers sales teams with the skills and knowledge needed to excel in every selling situation. As a Customer Success Manager, you will play a pivotal role in driving customer growth and satisfaction.Key...


  • Waltham, Massachusetts, United States Rocket Software Full time

    Customer Success ManagerWe are seeking a highly motivated and customer-centric individual to join our Customer Success Management team as a Customer Success Manager. As a key member of our team, you will play a crucial role in engaging with our customers to ensure they are getting the maximum value from their Rocket investments.Key Responsibilities:Research...


  • Waltham, Massachusetts, United States Rocket Software Full time

    Customer Success ManagerWe are seeking a highly motivated and customer-centric Customer Success Manager to join our team at Rocket Software. As a key member of our Customer Success Management team, you will play a crucial role in engaging with our customers to ensure they are getting the maximum value from their Rocket investments.Key...


  • Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    Job Title: Customer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team at ZoomInfo Technologies LLC. As a key member of our Customer Engagement team, you will be responsible for driving customer adoption and engagement through strategic marketing initiatives.Key Responsibilities:Develop and execute customer...


  • Waltham, Massachusetts, United States Allego Full time

    About AllegoAllego is a rapidly growing SaaS technology company headquartered in the metro Boston area, with an additional office in Newcastle, UK and remote workers around the globe.We take a modern approach to learning and enablement, designed for today's distributed teams. Our technology ensures that sales teams have the skills and up-to-date knowledge...


  • Waltham, Massachusetts, United States Public Storage Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service-Self Storage Manager. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing storage facilities, and ensuring seamless day-to-day operations.Key ResponsibilitiesProvide top-notch...


  • Waltham, Massachusetts, United States Buyers Edge Platform, LLC Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Buyers Edge Platform, LLC. As a key member of our client-facing team, you will be responsible for managing client relationships, driving account growth, and ensuring client satisfaction.About the Role:The Customer Success Manager will be...


  • Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    About the RoleWe are seeking a highly skilled Customer Marketing Manager to join our team at ZoomInfo Technologies LLC. As a key member of our Customer Engagement team, you will be responsible for developing and executing strategies to drive customer adoption, engagement, and overall KPIs.Key ResponsibilitiesOwn the strategy and execution of customer...


  • Waltham, Massachusetts, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...


  • Waltham, Massachusetts, United States National Grid USA Full time

    About UsNational Grid USA is a leading energy company that is committed to delivering 100% fossil-free heat to our customers by 2050. We are seeking a highly skilled Manager to join our Commercial Services team in Waltham, MA. Job PurposeThe Manager will lead a team of Account Managers, Analysts, and Coordinators who are responsible for managing the...


  • Waltham, Massachusetts, United States Rocket Software Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Rocket Software. As a key member of our Customer Success organization, you will be responsible for ensuring the long-term success of our customers by delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute customer success plans to drive...


  • Waltham, Massachusetts, United States Rocket Software Full time

    Job DescriptionRocket Software is seeking a highly skilled and experienced Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring the long-term success of our customers by delivering exceptional customer experiences and driving customer satisfaction.Key...


  • Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    Job DescriptionAt ZoomInfo, we foster a culture of innovation, teamwork, and accountability. We value your proactive, results-driven attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.We are growing and looking to add talented and passionate individuals to our Customer Success team....

  • Delivery Driver

    4 weeks ago


    Waltham, Massachusetts, United States Marcone HVAC Full time

    About the RoleWe are seeking a skilled Delivery Driver to join our team at Marcone HVAC. As a key member of our logistics team, you will be responsible for delivering products to customers and performing various warehouse duties.Key ResponsibilitiesPicking and staging inventory to fulfill ordersUnloading inventory from delivery trucksProviding prompt counter...


  • Waltham, Massachusetts, United States Global Partners Full time

    Job Summary:Global Partners LP is seeking a highly motivated and customer-focused Guest Service Associate/Cashier to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Deliver outstanding...