Customer Experience Manager
2 weeks ago
We are seeking a highly skilled Customer Marketing Manager to join our team at ZoomInfo Technologies LLC. As a key member of our Customer Engagement team, you will be responsible for developing and executing strategies to drive customer adoption, engagement, and overall KPIs.
Key Responsibilities- Own the strategy and execution of customer experience from a customer journey and communication perspective for ZoomInfo's Operations platforms.
- Partner with PMMs to develop a strategic cadence of customer-focused communications to drive adoption, engagement, and overall KPIs.
- Drive creation of dashboard or Tableau reporting for top metrics and analytics of campaigns.
- Own the strategy, execution, and maintenance of nurtures, renewal, and upsell campaigns.
- Lead the customer communication strategy on an as-needed basis for the products of Chorus, Engage, and ZoomInfo Talent.
- Be the voice of the customer throughout the organization.
- Advocate for the customer through streamlined communications and prioritization of messages.
- Conduct interviews to understand pain points and areas of opportunity and strengths.
- Bachelor's degree, emphasis in marketing, analytics, or related subject preferred.
- 8+ years customer engagement/lifecycle marketing experience delivering highly successful user acquisition and engagement strategies.
- Experience with building out a successful customer lifecycle.
- Ability to coordinate, manage, and execute multiple marketing campaigns at the same time.
- Strong project management skills, with experience in planning and producing marketing programs in a fast-paced, often ambiguous environment.
- Passion for data analysis and working towards a clearly defined metric.
- Team-oriented, yet highly autonomous.
- Someone that is motivated by helping others as much as they are motivated about excelling in their individual role.
- Can work effectively across many stakeholders and pivot quickly when priorities change.
- Experience working in a fast-paced, high-growth, global organization.
- Ability to execute quickly with the ability to pivot projects as needs change.
- Excellent interpersonal and communication skills (both verbal & written).
- Can operate and be efficient with minimal supervision or guidance.
- Strategic thinker with the tactical skills to execute on ideas.
We offer a comprehensive benefits package, holistic mind, body, and lifestyle programs designed for overall well-being, and a competitive salary range of $97,600-$134,200 USD.
ZoomInfo is proud to be an Equal Opportunity Employer and is committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law.
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