Customer Service Representative

3 days ago

Waltham, Massachusetts, United States Intelliswift Full time
Job Title:

Associate Customer Service Rep

Job Summary:

ViaCord, a leading provider of newborn stem cell preservation services, is seeking a highly motivated and customer-focused Associate Customer Service Representative to join our growing team. As a key member of our Customer Service team, you will play a critical role in ensuring the safe delivery of stem cells to our laboratory facility and providing exceptional service to our clients.

Key Responsibilities:
  • Assist parents throughout the delivery process with any questions and concerns
  • Ensure the safe delivery of stem cells to our laboratory facility
  • Provide exceptional customer service to clients, both internally and externally
  • Handle all inbound CS calls, perform outbound calls, and correspondence as needed to ensure customer satisfaction
  • Build and maintain customer relationships
  • Assist clients and medical staff throughout the delivery life cycle of ViaCord's service
  • Resolve cross-functional customer issues, including order discrepancies, complaints, billing, and shipping issues
  • Partner with CS Management to implement necessary call center changes as a result of customer feedback
Requirements:
  • Bachelor's degree and 0-2 years experience in customer service and/or contact center (consumer market)
  • Associate degree and 2 years experience in customer service and/or contact center (consumer market)
  • High school degree and 4 years experience in customer service and/or contact center (consumer market)
  • Proven understanding of fundamental call center metrics and performance management techniques
  • Strong interpersonal, customer service, and phone skills
  • Highly reliable and motivated to excel
  • Ability to work with cross-functional departments and experience working with teams
  • Ability to communicate effectively (both written and orally)
  • Ability to handle multiple tasks with adherence to deadlines
  • Superior planning, organizational, and time management skills to effectively allocate and manage resources
  • Basic typing, computer skills, and data entry experience preferred (proficiency with Microsoft Office and familiarity with Siebel database a plus)
Preferred Qualifications:
  • Bilingual Spanish
  • Experience working in a biotech or laboratory setting
  • Knowledge of call center metrics and performance management techniques
What We Offer:

ViaCord offers a competitive salary and benefits package, as well as opportunities for growth and development in a dynamic and fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

  • Customer Service Representative

    2 weeks ago

    Waltham, Massachusetts, United States Axelon Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Axelon. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesCustomer Service: Respond to...

  • Customer Service Representative

    1 week ago

    Waltham, Massachusetts, United States Vaco Full time

    Customer Service RepresentativeVaco is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding customer satisfaction goals.Responsibilities:Manage a high volume of incoming phone calls and...

  • Customer Service Representative

    1 week ago

    Waltham, Massachusetts, United States Intelliswift Full time

    Customer Service RepresentativeAt Intelliswift, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Provide timely and...

  • Customer Service Representative

    1 week ago

    Waltham, Massachusetts, United States The Sherwin-Williams Company Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at The Sherwin-Williams Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our wholesale and retail customers, answering their questions about...

  • Customer Service Representative

    1 week ago

    Waltham, Massachusetts, United States Intelliswift Full time

    Job Title: Associate Customer Service RepresentativeJob Duration: 3+ MonthsJob Location: Waltham, MAJob Description:ViaCord, a leading provider of newborn stem cell preservation services, is seeking an enthusiastic and customer-focused individual to join our growing team as an Associate Customer Service Representative.As a key member of our Customer Service...

  • Customer Service Representative

    2 weeks ago

    Waltham, Massachusetts, United States Aramark Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to patients and their families through phone and software systems.Key ResponsibilitiesProvide friendly, efficient, and positive...

  • Customer Service Representative

    2 weeks ago

    Waltham, Massachusetts, United States Aramark Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to patients and their families through phone and software systems.Key ResponsibilitiesProvide friendly, efficient, and positive...

  • Customer Service Representative

    2 weeks ago

    Waltham, Massachusetts, United States Aramark Full time

    Job SummaryThe Customer Service Representative provides exceptional support to patients via phone and software systems, serving as a liaison to other departments regarding patient meal services and other support services. This role requires a strong ability to maintain a friendly, efficient, and positive demeanor while adapting to customer needs.Key...

  • Customer Service Representative

    2 weeks ago

    Waltham, Massachusetts, United States Aramark Full time

    Job SummaryThe Customer Service Representative provides exceptional support to patients via phone and software systems, serving as a liaison to other departments regarding patient meal services and other support services. This role requires a strong ability to maintain a friendly, efficient, and positive demeanor while adapting to customer needs.Key...

  • Customer Service Representative

    3 weeks ago

    Waltham, Massachusetts, United States Aramark Full time

    Job SummaryThe Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services.Key Responsibilities:Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure...

  • Customer Service Representative

    2 weeks ago

    Waltham, Massachusetts, United States YMCA of Greater Boston Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Welcome Center Representative to join our team at the YMCA of Greater Boston. As a key member of our Membership Sales & Service Team, you will be responsible for providing exceptional service to our members and guests, ensuring a welcoming and inclusive environment in our Welcome Center.Key...

  • Customer Service Representative

    2 weeks ago

    Waltham, Massachusetts, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Waltham, Massachusetts, United States YMCA of Greater Boston Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Membership Sales & Service Team as a Welcome Center Representative. As a key member of our team, you will be responsible for providing exceptional member service, managing member check-in, and ensuring a safe and welcoming environment for all guests.Key...

  • Customer Service Representative

    2 weeks ago

    Waltham, Massachusetts, United States Vaco Full time

    Job SummaryVaco is seeking a highly skilled Customer Service Representative to join its team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesManage Customer Interactions: Respond to customer inquiries, resolve issues, and provide accurate...

  • Customer Service Representative

    1 week ago

    Waltham, Massachusetts, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...

  • Customer Service Representative

    4 days ago

    Waltham, Massachusetts, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 week ago

    Waltham, Massachusetts, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...

  • Customer Service Representative

    1 week ago

    Waltham, Massachusetts, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...

  • Customer Service Representative

    6 days ago

    Waltham, Massachusetts, United States Rockland Trust Full time

    About UsAt Rockland Trust, we're dedicated to strengthening the neighborhoods we live in and serve. With over 116 years of experience, we've built a reputation for being a great place to bank and a great place to work.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Teller Trainee. As a key member of our...

  • Customer Service Representative

    1 week ago

    Waltham, Massachusetts, United States Aramark Full time

    Job DescriptionThe Patient Support Specialist provides exceptional customer service to patients via phone and software systems, serving as a liaison to other departments regarding patient meal services and other support services. This role requires adaptability to customer needs and the ability to maintain a friendly, efficient, and positive demeanor towards...