Customer Success Manager

3 weeks ago

Waltham, Massachusetts, United States Buyers Edge Platform, LLC Full time
Job Title: Customer Success Manager

We are seeking a highly skilled Customer Success Manager to join our team at Buyers Edge Platform, LLC. As a key member of our client-facing team, you will be responsible for managing client relationships, driving account growth, and ensuring client satisfaction.

About the Role:

The Customer Success Manager will be responsible for:

  • Establishing and maintaining strong relationships with clients to understand their business objectives and provide tailored support
  • Conducting regular meetings and calls to communicate updates, information, and opportunities to clients
  • Serving as the client's primary point of contact within our organization
  • Managing client onboarding, including setting up clients within our system
  • Identifying opportunities for upselling and cross-selling our services
  • Working closely with our sales team to build and maintain client relationships
  • Managing a portfolio of 30-40 clients, providing regular updates and status reports
  • Market new programs and services to clients
  • Providing exceptional customer service and ensuring client satisfaction
About You:

We are looking for a highly motivated and organized individual with excellent communication and relationship management skills. The ideal candidate will have:

  • 4-year Bachelor's degree required
  • Restaurant management experience preferred
  • Efficient, detail-oriented, and well-organized
  • Strong communication and relationship management skills
  • Ability to explain complex information in a clear and concise manner
  • Flexibility and ability to thrive in a fast-paced work environment
What We Offer:

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company match. We also provide a thorough training and development program to support your career growth and success.

We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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