Senior Customer Success Manager
3 weeks ago
Rocket Software is seeking a highly skilled and experienced Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring the long-term success of our customers by delivering exceptional customer experiences and driving customer satisfaction.
Key Responsibilities:- Develop and execute customer success plans to drive customer satisfaction and retention
- Build and maintain strong relationships with customers to understand their business needs and goals
- Collaborate with cross-functional teams to ensure seamless customer onboarding and support
- Identify and mitigate customer risks to ensure long-term success
- Develop and deliver training programs to enhance customer skills and knowledge
- Monitor and analyze customer data to inform business decisions and drive growth
- 5+ years of experience in customer success management with a proven track record of driving customer satisfaction and retention
- Experience working with enterprise content management solutions, such as Mobius
- Strong analytical and problem-solving skills with the ability to think critically and strategically
- Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Rocket Software is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.
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Senior Customer Success Manager
3 weeks ago
Waltham, Massachusetts, United States Rocket Software Full timeJob Title: Senior Customer Success ManagerWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Rocket Software. As a Senior Customer Success Manager, you will be responsible for ensuring the long-term success of our customers by providing exceptional support and guidance throughout their journey with our...
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Senior Customer Success Manager
1 month ago
Waltham, Massachusetts, United States Rocket Software Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to join our team at Rocket Software. As a key member of our Customer Success organization, you will be responsible for ensuring the long-term success of our customers by delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute customer success plans to drive...
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Customer Success Manager
1 month ago
Waltham, Massachusetts, United States Rocket Software Full timeCustomer Success ManagerWe are seeking a highly motivated and customer-centric individual to join our Customer Success Management team as a Customer Success Manager. As a key member of our team, you will play a crucial role in engaging with our customers to ensure they are getting the maximum value from their Rocket investments.Key Responsibilities:Research...
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Customer Success Manager
4 weeks ago
Waltham, Massachusetts, United States Rocket Software Full timeCustomer Success ManagerWe are seeking a highly motivated and customer-centric Customer Success Manager to join our team at Rocket Software. As a key member of our Customer Success Management team, you will play a crucial role in engaging with our customers to ensure they are getting the maximum value from their Rocket investments.Key...
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Customer Success Manager
3 weeks ago
Waltham, Massachusetts, United States Buyers Edge Platform, LLC Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Buyers Edge Platform, LLC. As a key member of our client-facing team, you will be responsible for managing client relationships, driving account growth, and ensuring client satisfaction.About the Role:The Customer Success Manager will be...
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Customer Success Manager
12 hours ago
Waltham, Massachusetts, United States Allego Full timeAbout AllegoAllego is a rapidly growing SaaS technology company headquartered in the metro Boston area, with an additional office in Newcastle, UK and remote workers around the globe.We take a modern approach to learning and enablement, designed for today's distributed teams. Our technology ensures that sales teams have the skills and up-to-date knowledge...
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Customer Success Manager
3 weeks ago
Waltham, Massachusetts, United States allego Full time{"title": "Customer Success Manager", "description": "Transform Customer Outcomes with AllegoAllego is a pioneering SaaS technology company that empowers sales teams with the skills and knowledge needed to excel in every selling situation. As a Customer Success Manager, you will play a pivotal role in driving customer growth and satisfaction.Key...
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Customer Success Manager II
3 weeks ago
Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full timeJob DescriptionAt ZoomInfo, we foster a culture of innovation, teamwork, and accountability. We value your proactive, results-driven attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.We are growing and looking to add talented and passionate individuals to our Customer Success team....
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Customer Success Manager II
3 weeks ago
Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ZoomInfo Technologies LLC. As a key member of our Customer Success organization, you will be responsible for driving client success and delivering exceptional results.Key Responsibilities:Become a subject matter expert in ZoomInfo's marketing solutions and leverage...
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Customer Success Advisor
1 month ago
Waltham, Massachusetts, United States Imprivata Full time{"title": "Customer Success Advisor", "description": "Imprivata Customer Success AdvisorImprivata is seeking a highly skilled Customer Success Advisor to join our team. As a Customer Success Advisor, you will work closely with Customer Success Managers and cross-functional teams to define and implement processes that scale, follow our best practices, and...
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Customer Success Advocate
2 weeks ago
Waltham, Massachusetts, United States HaulHub Technologies Full timeJob OpportunityHaulHub Technologies, a pioneering research and development organization, is seeking a highly motivated and entrepreneurial individual to join our team as a Customer Success Associate. Located in Waltham, MA, we are at the forefront of data collection and automation across government and industrial sectors.Key ResponsibilitiesAs a Customer...
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Customer Success Advocate
2 weeks ago
Waltham, Massachusetts, United States HaulHub Technologies Full timeJob SummaryHaulHub Technologies, a pioneering research and development organization, is at the forefront of data collection and automation across government and industrial sectors. We're seeking highly motivated and entrepreneurial individuals to help propel us to new heights.Responsibilities and DutiesAs a Customer Success Associate at HaulHub Technologies,...
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Customer Success Advocate
7 hours ago
Waltham, Massachusetts, United States HaulHub Technologies Full timeJob SummaryHaulHub Technologies, a pioneering research and development organization, is at the forefront of data collection and automation across government and industrial sectors. We are seeking highly motivated and entrepreneurial individuals to help propel us to new heights.Responsibilities and DutiesAs a Customer Success Associate at HaulHub, you will...
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Principal Success Architect
3 weeks ago
Waltham, Massachusetts, United States ServiceNow Full timeCustomer Outcomes Senior Success ArchitectAt ServiceNow, we're on a mission to make the world work better for everyone. As a Customer Outcomes Senior Success Architect, you'll play a critical role in accelerating platform adoption and improving customer outcomes for our enterprise customers.Key Responsibilities:Develop and maintain executive relationships...
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Senior Manager, Customer Service Lead
1 week ago
Waltham, Massachusetts, United States Physiol Full timeJob Title: Senior Manager, Customer ServiceAt PhysIOL, we are seeking a highly skilled and experienced Senior Manager, Customer Service to lead our Customer Service and Sales Operations teams for North America. As a key member of our leadership team, you will be responsible for developing and implementing our Customer Service Strategy to deliver exceptional...
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Senior Product Manager
3 weeks ago
Waltham, Massachusetts, United States Motion Recruitment Full timeJob Title: Senior Product Manager - RoboticsJoin Motion Recruitment, a leading recruitment agency in the automotive and robotics industry, in our mission to find top talent for our clients. We are currently seeking a Senior Product Manager - Robotics to join our team.About the Role:We are looking for a highly experienced Senior Product Manager - Robotics to...
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Senior Director of Investments
1 month ago
Waltham, Massachusetts, United States Benchmark Senior Living Full timeJob Title: Senior Director of InvestmentsThis role is a key member of the Investments department, reporting directly to the Vice President of Investments. As a Senior Director of Investments, you will be responsible for leading the sourcing and underwriting of new acquisition opportunities, capitalizing Benchmark acquisitions and developments, and...
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Senior Digital Product Manager
2 weeks ago
Waltham, Massachusetts, United States GlaxoSmithKline Full timeJob Title: Senior Digital Product ManagerWe are seeking a highly skilled Senior Digital Product Manager to join our team at GlaxoSmithKline. As a key member of our digital product management team, you will be responsible for driving the development and delivery of our digital products, ensuring they meet the needs of our customers and stakeholders.Key...
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Senior Data Engineer
5 hours ago
Waltham, Massachusetts, United States Senior Data Engineer Full timeSenior Data EngineerWe are seeking a highly skilled and autonomous Senior Data Engineer to join our team at Scipher Medicine. As a key member of our data infrastructure team, you will be responsible for designing, developing, and maintaining our data ingestion processes into Data Warehouses and other data pipelines.Key Responsibilities:Design and develop...
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Senior Product Manager
2 weeks ago
Waltham, Massachusetts, United States Yottaa Full timeAbout the RoleWe are seeking a seasoned Senior Product Manager to join our team at Yottaa, a leading provider of digital experience optimization solutions. As a key member of our product organization, you will play a critical role in shaping the future of our platform and driving business growth.Key ResponsibilitiesMarket Research and Analysis: Conduct...