Senior Customer Success Manager

3 weeks ago


Waltham, Massachusetts, United States Rocket Software Full time
Job Description

Rocket Software is seeking a highly skilled and experienced Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring the long-term success of our customers by delivering exceptional customer experiences and driving customer satisfaction.

Key Responsibilities:
  • Develop and execute customer success plans to drive customer satisfaction and retention
  • Build and maintain strong relationships with customers to understand their business needs and goals
  • Collaborate with cross-functional teams to ensure seamless customer onboarding and support
  • Identify and mitigate customer risks to ensure long-term success
  • Develop and deliver training programs to enhance customer skills and knowledge
  • Monitor and analyze customer data to inform business decisions and drive growth
Requirements:
  • 5+ years of experience in customer success management with a proven track record of driving customer satisfaction and retention
  • Experience working with enterprise content management solutions, such as Mobius
  • Strong analytical and problem-solving skills with the ability to think critically and strategically
  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders
  • Ability to work in a fast-paced environment with multiple priorities and deadlines
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Rocket Software is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.



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