Customer Success Manager

3 weeks ago


Waltham, Massachusetts, United States allego Full time
{"title": "Customer Success Manager", "description": "Transform Customer Outcomes with Allego

Allego is a pioneering SaaS technology company that empowers sales teams with the skills and knowledge needed to excel in every selling situation. As a Customer Success Manager, you will play a pivotal role in driving customer growth and satisfaction.

Key Responsibilities:
  • Implement and manage the post-sales services lifecycle for a portfolio of Allego customers.
  • Collaborate with customers to expand usage and drive adoption of Allego's platform.
  • Partner with Sales to ensure seamless transitions from Sales to Implementation to Expansion and Renewal.
  • Act as a product expert, customer advocate, and liaison between customers and Allego's Product Management team.
  • Execute proactive outreach to clients to review usage, opportunities for expansion, and assess overall satisfaction.
Requirements:
  • 5+ years of experience in a fast-paced SaaS client services role, including new customer implementation, onboarding, and ongoing relationship management.
  • Strong project management experience in client relations/account management with a consultative approach.
  • Proactive, self-motivated team player with innovative ideas to enhance client loyalty, retention, and growth.
  • Excellent communication skills, both written and verbal, with experience in individual and group presentations.
  • Strong interpersonal skills with a track record of building positive relationships.
  • Skilled in cross-functional leadership and team coordination.
  • Highly organized with strong time management abilities, capable of handling multiple projects simultaneously and setting clear expectations.
  • Detail-oriented and quality-focused.
  • Adaptable to a fast-paced, evolving startup environment while maintaining a positive attitude.
  • Proficient in Google Suite, Microsoft Office, and other productivity tools.
What We Offer:
  • Competitive Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
", "lang_code": "en"}

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