Client Services Operations Manager

2 weeks ago


Henrietta, Missouri, United States Paychex Full time
Position Summary

As a Client Services Operations Manager, you will oversee and guide all service operations, ensuring optimal workflow and financial management within the client services team. Your leadership will be pivotal in enhancing employee engagement, client satisfaction, and retention rates.

Key Responsibilities
  • Lead a dedicated team of client service professionals focused on payroll management, ensuring that call volumes and queue activities align with client expectations.
  • Recruit, onboard, and assess team members to foster a culture of excellence in service delivery.
  • Provide constructive feedback and coaching to team members to uphold service standards.
  • Facilitate employee development through targeted training programs and career advancement opportunities.
  • Enhance real-time responsiveness in the call center to guarantee high-quality service delivery to clients.
  • Identify and act on opportunities to elevate service levels and client satisfaction.
  • Achieve departmental financial objectives through effective expense management and client retention strategies.
  • Collaborate with Implementation Managers to ensure seamless client transitions.
  • Devise and execute strategies aimed at boosting employee engagement and satisfaction.
  • Review and refine workflow processes to maintain quality service and strong client relationships.
  • Work closely with various business units to identify process inefficiencies and implement improvements to enhance the client experience.
  • Maintain robust partnerships with key stakeholders across IT, Sales, Field Operations, and Corporate to align client service with financial goals.
Qualifications

A Bachelor's Degree is required, with a preference for candidates possessing at least two years of supervisory experience. Exceptional customer service skills are essential for success in this role.

Compensation

In alignment with our commitment to pay transparency, the starting base salary for this position ranges from $82,950 to $154,050 annually. This range reflects base pay only and does not encompass the complete rewards package associated with the role. Total compensation may vary based on geographic location, skills, education, and experience.



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