Operations Manager Trainee

2 weeks ago


Philadelphia, Pennsylvania, United States Tower Loan Full time

**Operations Manager Trainee - Philadelphia**

**Department:** Operations **Office:** Philadelphia

**Location:** Philadelphia, MS

Tower Loan, a leading privately held Consumer Finance organization, has been providing financial solutions to our clients for personal loans, home equity loans, and retail sales financing for over 80 years. Our commitment is to deliver exceptional customer service with a friendly approach. We are continuously on the lookout for candidates who are intelligent, reliable, and driven; individuals who aspire to build a successful career.

Manager Trainees receive a competitive salary along with outstanding benefits. Successful completion of the 10-12 month Manager Trainee Program will lead to a promotion to Manager.

**Key Responsibilities**

  • Present tailored financial solutions to both existing and prospective customers through various communication channels including mail, phone, and face-to-face interactions.
  • Utilize excellent customer service and problem-solving abilities to collect accounts.
  • Support the Branch Manager in achieving the branch's established objectives.
  • Investigate and address customer inquiries and concerns effectively.
  • Gain expertise in sales finance products.
  • Uphold superior customer service standards.
  • Maintain a polished and professional appearance.
  • Assist in the recruitment, training, and development of team members.
  • Become adept in all facets of branch management, including sales, collections, and personnel management, in preparation for a managerial role.

**Qualifications**

  • High School Diploma or equivalent experience preferred.
  • Experience in sales and/or finance is advantageous.
  • Proficient typing skills.
  • Basic computer literacy.
  • Strong communication abilities.
  • Willingness to relocate upon request to other branches within the company’s network.

We operate in a dynamic environment with rapid advancement opportunities. Every position within the company is attainable. We seek self-driven individuals who thrive in a fast-paced workplace, possess excellent interpersonal skills, and are eager for growth. A successful candidate will be prepared to undergo training for up to 12 months and subsequently relocate to one of our numerous offices.



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