Claims Specialist
4 weeks ago
At Crawford & Company, we are seeking a highly skilled Claims Specialist to join our team. As a Claims Specialist, you will be responsible for administering and resolving non-complex short-term claims of low monetary amounts, including medical-only claims.
Key Responsibilities:- Claims Investigation: Conduct thorough investigations of claims to confirm coverage and determine liability, compensability, and damages.
- Policy Verification: Verify policy coverage for submitted claims and notify the insured of any issues.
- Medical Claims: Identify wage loss expenses and wage exposures on medical claims, document receipt and contents of medical reports, and interact with claimants to understand the nature and extent of injuries and medical conditions.
- Payment Authorization: Approve payments of medical bills on lost-time disability claims within the area of payment authority.
- Fraud Evaluation: Evaluate medical claims for potential fraud issues, loss control, and recovery in accordance with insurance policy contracts, medical bill coding rules, and state regulations.
- Communication: Keep Team Managers informed verbally and in writing of activities and problems within assigned areas of responsibility.
- Education: College degree or equivalent education and experience.
- Claims Knowledge: Knowledge of claims and familiarity with claims terminology gained through industry experience and/or specialized courses of study.
- Licenses: Must have or secure and maintain the appropriate licenses as required by the state(s) at the adjuster/supervisory/management level.
- Communication Skills: Demonstrates effective and diplomatic oral and written communication skills.
- Customer Focus: Demonstrates a customer-focused approach, including the ability to identify and understand customer needs, and interacts effectively with others.
We offer a total compensation plan that provides employees with far more than just a great salary, including pay and incentive plans that recognize performance excellence, benefit programs that empower financial, physical, and mental wellness, training programs that promote continuous learning and career progression, and a culture of respect, collaboration, entrepreneurial spirit, and inclusion.
Crawford & Company is an Equal Opportunity Employer and participates in E-Verify. We are not accepting unsolicited assistance from search firms for this employment opportunity.
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