Claims Resolution Specialist

3 weeks ago


Reston, Virginia, United States ECBM Insurance Brokers and Consultants Full time

About ECBM

As a family-owned and operated insurance broker and consulting firm, ECBM is dedicated to delivering exceptional client-based broker services to high-risk industries. Our team of experts specializes in Commercial Insurance, Workers' Compensation, Employee Benefits, Cyber Liability, Professional Liability, Farm & Agriculture, and Personal Insurance.

Our Mission

Our mission is to put our clients and employees first, prioritizing transparency and empathy in all our endeavors. Founded in 1970, ECBM operates on three core values: Empathy, Energy, and Tenacity.

About the Role

ECBM seeks a Claims Consultant to contribute to the profit and growth of our organization. This individual will handle routine claims effectively and efficiently, ensuring that claims are resolved properly and to the satisfaction of clients and insurance companies.

Key Responsibilities

  1. Develop overall claim resolution strategies and work with ECBM personnel and insurance companies to resolve claims.
  2. Process incoming mail and paperwork in a timely and orderly fashion, receiving information on all claims and ensuring accurate and timely processing.
  3. Establish and maintain good relationships with clients, taking reports, obtaining updates, and troubleshooting as needed.
  4. Maintain good relationships with company claim representatives, providing correct information and ensuring smooth claim processing.
  5. Participate in special projects as assigned by management.

Requirements

  • College degree preferred, but high school diploma or equivalency required.
  • Good communication skills, both verbal and written.
  • Detail-oriented and able to process high volumes of transactions.
  • Minimum 2-3 years of insurance experience, with 2-3 years of workers' compensation claims handling experience.


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