Senior Chargeback Specialist
10 hours ago
Senior Chargeback Specialist
At Core Force, we are seeking a highly skilled Senior Chargeback Specialist to join our team. As a Senior Chargeback Specialist, you will be responsible for managing client chargeback portfolios, working closely with the credit, cash, collection, and chargeback teams in the US and India.
The ideal candidate will have a strong understanding of chargeback and dispute resolution processes, with the ability to research, dispute, and negotiate chargebacks on customer portals. You will also be responsible for communicating with internal and external departments to implement new processes and procedures, and ensuring proactive measures are taken to avoid chargebacks.
Key Responsibilities:
· Research and dispute open claims and chargebacks/deductions
· Review vendor guides and communicate non-compliance issues with internal/external teams
· Communicate with internal departments to expedite chargeback resolution
· Negotiate chargeback settlements with customers
· Develop and enhance chargeback team knowledge
· Prepare chargeback reports for clients
· Escalate issues to management as needed
Requirements:
· 5-7 years of relevant experience in accounts receivable
· Retail chargeback experience required
· Strong communication and analytical skills
· Excel skills required
· Experience with major retailers
· Deadline-oriented and organized
· Consistent attention to detail and accuracy
· Flexibility to change and learn new processes quickly
Key Accounts:
Big box retailers, including Walmart, Target, JCP, Kohl's, Dicks Sporting Goods, luxury retailers, and department stores
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