Operational Support Specialist

4 weeks ago


Reston, Virginia, United States Three Point Solutions Full time

Job Title: Operational Support Specialist

Job Summary:

We are seeking an experienced Operational Support Specialist to join our team at Three Point Solutions. The successful candidate will provide operations support by obtaining facts, analyzing problems, designing solutions, and developing testing methods.

Key Responsibilities:

  • 50% Research and improve operations by examining and researching systems problems, obtaining facts, analyzing problems, identifying root cause, recommending, and facilitating resolution.
  • 20% Supports operations systems by providing operating information to customers, answering questions, and providing training.
  • 20% Contributes to operations analysis and organization success by welcoming related, different, and new requests, helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation.
  • 5% Verifies operations systems by developing testing methods, conducting, and documenting tests.
  • 5% Improves operations analysis job knowledge by attending training sessions and reading technical publications.

Requirements:

  • Minimum 2 years of experience in processing files required.
  • Proficiency in bringing and bridging data.
  • Strong problem-solving and analytical skills required.
  • Experience in claims and enrollment is required.
  • Experience with Claims 834 is required.
  • Experience with LuminX or Ebix is highly preferred.
  • Basic proficiency in Excel is required.

Preferred Qualifications:

  • Knowledge, Skills and Abilities (KSAs): Ability to recognize, analyze, and solve a variety of problems.
  • Highly proficient in Microsoft Office and similar applications.
  • Organized, detail-oriented while meeting strict deadlines.
  • Excellent communication skills both written and verbal.
  • Demonstrate ability to work independently.


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