IT Service Desk Representative

6 hours ago


Harrisonburg, Virginia, United States Commonwealth of Virginia Full time

About the Role:

The Commonwealth of Virginia is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support and customer service to our employees, students, and affiliates.

Key Responsibilities:

  • Serve as the customer's advocate and liaison within IT and other areas throughout the organization
  • Provide technical guidance, mentorship, and education to the JMU community
  • Lead the daily operations of part-time Wage staff, coordinating with other Customer Support Specialists and JMU IT teams
  • Develop and maintain internal and external knowledge articles and documentation for the Help Desk team and the JMU community
  • Assist in the training and continued education of part-time Wage staff, working in collaboration with other Customer Support Specialists
  • Develop technical knowledge and test new technologies and services in support of IT projects and the JMU community

Requirements:

  • Demonstrated experience in troubleshooting computer operating systems (Windows and macOS), browsers, and applications (Office 365 Suite, chat and collaboration tools, remote desktop management, etc.)
  • Demonstrated knowledge of hardware configurations (Dell/Apple)
  • Basic knowledge of network concepts, connectivity, and remote access tools/applications
  • Exceptional customer service skills with a willingness to help
  • Ability to quickly explore and learn new technologies, documenting as-needed
  • Strong written and oral communication skills with the ability to present ideas and training in user-friendly language
  • Demonstrated sound judgment, decision-making, and problem-solving skills
  • Proven technical troubleshooting skills and experience working in a technical help desk/support center environment
  • Experience working in a team-oriented, collaborative, knowledge-sharing environment with minimal supervision
  • Adaptable, self-motivated worker with the ability to multitask and adapt to change

Working Conditions:

Employment is contingent upon the successful completion of a criminal background check.

EEO Statement:

The Commonwealth of Virginia is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation, or veteran status.



  • Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time

    Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, you may be the perfect candidate for the role of a hotel front desk clerk within our dedicated guest services team. In this position, you will be the first point of contact for our visitors, managing their account details and ensuring a comfortable...


  • Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time

    Are you dedicated to providing exceptional service and creating memorable experiences for guests? If so, the role of a Front Office Coordinator at DoubleTree by Hilton Harrisonburg may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in and...


  • Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time

    Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a front desk representative at DoubleTree by Hilton Harrisonburg may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless...


  • Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time

    Guest Services RepresentativeAre you dedicated to delivering outstanding service and ensuring guests feel at home? If so, you might be an ideal candidate for our guest services representative role at DoubleTree by Hilton Harrisonburg. Become an integral part of our vibrant guest services team and play a crucial role in providing our guests with an...


  • Harrisonburg, Virginia, United States Domino's Pizza LLC Full time

    **About Us**At Domino's Pizza LLC, we're proud to be a locally owned company dedicated to our team members and our community. Our commitment to operational excellence and exceptional sales has earned us recognition nationwide. We're fortunate to have some of the industry's best as part of our team.**Our Mission**We strive to provide the best pizza experience...


  • Harrisonburg, Virginia, United States Bramble Enterprises, LLC Full time

    Position OverviewBramble Enterprises, LLC is seeking a dedicated individual to enhance our customer service team. This role is essential in managing lead qualification, confirming appointments, and ensuring job completion as needed.The selected candidate will be responsible for handling both incoming and outgoing communications related to sales and service...


  • Harrisonburg, Virginia, United States Service Tire Truck Center, Inc. Full time

    About the RoleWe are seeking a highly motivated and results-driven Commercial Sales Representative to join our team at Service Tire Truck Center, Inc.As a Commercial Sales Representative, you will be responsible for driving business growth and increasing sales revenue by building strong relationships with existing and new customers.Key...


  • Harrisonburg, Virginia, United States Qonten Full time

    Customer Service RepresentativeAs a vital member of our team at Qonten, you will play a key role in fostering long-lasting relationships with our clients. Your focus will be on enhancing customer satisfaction through effective communication and support.Key Responsibilities:Engage with customers to understand their needs and provide tailored solutions.Guide...


  • Harrisonburg, Virginia, United States tripforth Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at TripForth. As a key member of our staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Main Responsibilities:Respond to guest inquiries and provide information about our...


  • Harrisonburg, Virginia, United States USCS Full time

    Job SummaryUSCS is seeking a highly skilled Customer Account Specialist to join our team. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective customer service assistance and guidance to clientsProcess cross-docks and...


  • Harrisonburg, Virginia, United States Kawneer Company, Inc. Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Kawneer Company, Inc. as an Order Management Coordinator.Key ResponsibilitiesProcess and manage customer orders in a timely and accurate manner.Review and enter customer purchase orders into our proprietary software.Coordinate and advance...


  • Harrisonburg, Virginia, United States Bramble Enterprises, LLC Full time

    Position OverviewBramble Enterprises, LLC is seeking a dedicated individual to enhance our customer service operations.This exceptional candidate will manage lead qualification, appointment confirmations, and job closures as necessary.The role involves handling both incoming and outgoing communications related to sales and service.As a Customer Service...


  • Harrisonburg, Virginia, United States Bramble Enterprises, LLC Full time

    Position OverviewBramble Enterprises, LLC is seeking a dedicated individual to enhance our customer service operations.This high-achieving candidate will be responsible for managing lead qualification, confirming appointments, and ensuring successful job closures.The role involves handling both incoming and outgoing communications related to sales and...


  • Harrisonburg, Virginia, United States The GIANT Full time

    About The GIANT CompanyThe GIANT Company is a leading retail organization dedicated to providing exceptional customer experiences and building strong families and healthy communities. We serve millions of neighbors across Pennsylvania, Maryland, Virginia, West Virginia, and New Jersey.Job SummaryWe are seeking a highly motivated and customer-focused...


  • Harrisonburg, Virginia, United States Sentara Full time

    Job SummaryAs a Customer Service Representative/Scheduler at Sentara, you will be responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work. This is a full-time day shift position, Monday through Friday, between the hours of 8:00am-5:30pm.Key...


  • Harrisonburg, Virginia, United States Sentara Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative/Scheduler to join our team at Sentara. As a key member of our Clinical Access Centralized Scheduling Department, you will be responsible for handling incoming calls and providing exceptional customer service to patients and healthcare providers.Key...


  • Harrisonburg, Virginia, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.Key...


  • Harrisonburg, Virginia, United States Sentara Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative/Scheduler to join our team at Sentara. As a key member of our Clinical Access Centralized Scheduling Department, you will be responsible for handling incoming calls and providing exceptional customer service to patients and healthcare providers.Key...


  • Harrisonburg, Virginia, United States Commonwealth of Virginia Full time

    About the Role:The Commonwealth of Virginia is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing timely, consistent, and high-quality technical support and customer service to our employees, students, and affiliates.Key Responsibilities:Serve as the customer's...


  • Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time

    Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a hotel front desk clerk at DoubleTree by Hilton Harrisonburg could be the perfect opportunity for you. In this position, you will be the first point of contact for guests, managing their reservations and ensuring a seamless check-in and...