Guest Services Associate

2 weeks ago


Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time


Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a hotel front desk clerk at DoubleTree by Hilton Harrisonburg could be the perfect opportunity for you. In this position, you will be the first point of contact for guests, managing their reservations and ensuring a seamless check-in and check-out process.



Key Responsibilities

  • Collaborate with housekeeping to guarantee that all guest rooms are prepared and welcoming.
  • Welcome guests upon arrival, facilitate check-in and check-out procedures, distribute room keys, and securely handle payment information.

Account Management:
Maintain accurate and current records of all guest accounts to ensure a smooth operational flow.

  • Address and resolve guest concerns with professionalism and care.
  • Respond to inquiries via phone and in-person regarding room availability, pricing, amenities, loyalty programs, and special requests.

Required Qualifications

  • Preferred experience of at least one year in the hospitality sector, particularly in a front desk role or a similar capacity.
  • Ability to handle phone calls and manage challenging situations with composure.
  • Exemplary interpersonal, organizational, and customer service skills.
  • High school diploma, GED, or equivalent educational background.
  • Familiarity with Microsoft Office and reservation management software is advantageous.


  • Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time

    Guest Services RepresentativeAre you dedicated to delivering outstanding service and ensuring guests feel at home? If so, you might be an ideal candidate for our guest services representative role at DoubleTree by Hilton Harrisonburg. Become an integral part of our vibrant guest services team and play a crucial role in providing our guests with an...


  • Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time

    Are you dedicated to providing exceptional service and creating memorable experiences for guests? If so, the role of a Front Office Coordinator at DoubleTree by Hilton Harrisonburg may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in and...


  • Harrisonburg, Virginia, United States Hampton Inn Harrisonburg - University Full time

    Job OverviewYour Future Awaits at Hampton Inn Harrisonburg - UniversityAre you eager to become part of a team that cherishes talent and excellence in the hospitality sector? At Hampton Inn Harrisonburg - University, we take pride in our dedication to delivering outstanding service to our guests.Company Insight:Hampton Inn Harrisonburg - University is an...


  • Harrisonburg, Virginia, United States Oliver Companies Full time

    Company Overview: Oliver Companies, a prominent property management firm based in Duluth, MN, has been a leader in the industry since 1978. Our extensive experience and commitment to excellence have established us as a trusted name in hotel development and management, with properties nationwide under renowned brands such as Hilton, IHG, Choice, and Marriott....


  • Harrisonburg, Virginia, United States Oliver Companies Full time

    Company Overview: Oliver Companies, a prominent property management firm established in 1978, is recognized for its excellence in hotel development and management across various locations nationwide. Our portfolio includes properties affiliated with renowned brands such as Hilton, IHG, Choice, and Marriott. Position Summary: The Guest Services Representative...


  • Harrisonburg, Virginia, United States Oliver Companies Full time

    Company Overview: Oliver Companies, a prominent property management firm based in Duluth, MN, has been a leader in the hospitality sector since 1978. Our extensive portfolio includes properties across the nation, proudly representing esteemed brands such as Hilton, IHG, Choice, and Marriott. Position Summary: The Guest Services Representative plays a crucial...


  • Harrisonburg, Virginia, United States Oliver Companies Full time

    Become a valued member of our teamAt Oliver Companies, a distinguished property management firm with over four decades of expertise, we are on the lookout for a committed individual to assist in upholding the cleanliness and orderliness of our hotel facilities.Key Responsibilities:Thoroughly clean guest rooms, restrooms, and communal spaces to meet...


  • Harrisonburg, Virginia, United States Virginia Mennonite Retirement Community, Inc. Full time

    Job OverviewVirginia Mennonite Retirement Community, Inc. is dedicated to fostering a community that is inclusive and welcoming, reflecting the rich diversity of our region.We prioritize a culture that values the perspectives and contributions of all individuals, irrespective of their background. This commitment is essential to realizing our mission and core...


  • Harrisonburg, Virginia, United States Virginia Mennonite Retirement Community, Inc. Full time

    Job OverviewVirginia Mennonite Retirement Community, Inc. is dedicated to fostering a collaborative and inclusive atmosphere that mirrors the rich diversity of our community.We prioritize a culture that appreciates and respects the perspectives of every individual, regardless of their background. This commitment is essential in bringing our mission and...


  • Harrisonburg, Virginia, United States Hampton Inn Harrisonburg - University Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Night Audit Associate to join our team at Hampton Inn Harrisonburg - University. As a Night Auditor, you will play a critical role in ensuring the accuracy and integrity of our financial records, while also providing exceptional customer service to our guests.Key ResponsibilitiesReconcile daily...


  • Harrisonburg, Virginia, United States Virginia Mennonite Retirement Community, Inc. Full time

    Position OverviewAt Virginia Mennonite Retirement Community, Inc., we are dedicated to fostering a supportive and inclusive atmosphere that mirrors the rich diversity of our community.We prioritize a culture that values the perspectives and contributions of every individual, regardless of their background. This commitment is essential to fulfilling our...


  • Harrisonburg, Virginia, United States IXL Learning Full time

    Company OverviewIXL Learning is a leading provider of personalized educational products utilized by millions around the world. We are on the lookout for a dedicated, detail-oriented individual to join our Membership Sales team.Position SummaryThis full-time entry-level role as a Bilingual Associate Membership Specialist requires proficiency in both English...


  • Harrisonburg, Virginia, United States Potomac Family Dining Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bar Service Professional to join our team at Potomac Family Dining Group. As a key member of our bar team, you will be responsible for delivering exceptional food and beverage service to our guests, ensuring a memorable experience that exceeds their expectations.Key ResponsibilitiesServe with...


  • Harrisonburg, Virginia, United States Outback Steakhouse Full time

    Join Our Team! At Outback Steakhouse, we are committed to creating an environment where your vibrant personality can thrive. As a Take-Out Service Expert, you will play a crucial role in ensuring that our customers receive exceptional service while adhering to our high standards of food quality. Your Responsibilities: Deliver an outstanding take-away...


  • Harrisonburg, Virginia, United States SUNNYSIDE PRESBYTERIAN HOME Full time

    Position Type: Full-time, Part-timeRole Overview: Job Title: Dining Services Assistant II (DSA II)Location: Healthcare & Assisted Living FacilityWork Hours: Opportunities available for both part-time and full-time schedules.Important Note: Candidates must be at least 16 years of age.Flexible Scheduling for StudentsShift Options:Full Time: 32 hours per week,...


  • Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time

    Are you passionate about managing financial data and ensuring accuracy in financial records? We are seeking a dedicated and detail-oriented Accounting Clerk to join our team. In this role, you will be responsible for maintaining our financial records and ensuring that all information is accurate and up to date. Your contributions will be vital in supporting...

  • Dining Server

    3 days ago


    Harrisonburg, Virginia, United States Brookdale Senior Living Full time

    Job SummaryWe are seeking a skilled and friendly Dining Server to join our team at Brookdale Senior Living. As a Dining Server, you will be responsible for providing exceptional service to our residents and guests, ensuring a positive dining experience.Key ResponsibilitiesInteract with senior residents and guests, take and deliver food orders in a timely...


  • Harrisonburg, Virginia, United States Commonwealth of Virginia Full time

    Position Title: Wage Vehicle Service Attendant - Landscaping Role Title: Transportation Operator II Employment Type: Part-time - Wage / Part-time Salaried Employment Status: Part-Time Department: Landscape E&G Compensation: Hourly Pay Rate: $14.00 per hour About the Commonwealth of Virginia: The Commonwealth of Virginia is dedicated...


  • Harrisonburg, Virginia, United States Hampton Inn Harrisonburg - University Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Night Audit Associate to join our team at Hampton Inn Harrisonburg - University. As a Night Auditor, you will play a critical role in ensuring the accuracy and integrity of our financial records, while also providing exceptional customer service to our guests.Key ResponsibilitiesReconcile daily...


  • Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time

    Job OverviewWe are seeking a dedicated and experienced Food and Beverage Supervisor to enhance the quality of service at our esteemed hotel. This role involves managing the restaurant, kitchen, and banquet teams to ensure exceptional guest experiences and the successful execution of events. Ideal candidates will thrive in dynamic environments, enjoy engaging...