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Guest Services Associate

2 months ago

Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time


Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a front desk representative at DoubleTree by Hilton Harrisonburg may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in and check-out process.

Ideal candidates will thrive in a dynamic environment that offers opportunities for professional growth and flexible scheduling.



Key Responsibilities

  • Collaborate with housekeeping to guarantee that accommodations are prepared for incoming guests.
  • Welcome guests upon arrival, facilitate check-in and check-out procedures, distribute room keys, and handle payment information.

Account Management:
Maintain accurate and current records of guest accounts.

  • Address and resolve guest concerns as necessary.
  • Respond to inquiries via phone and in-person regarding room availability, rates, amenities, loyalty programs, and special requests.

Qualifications

  • Preferred: A minimum of one year of experience in the hospitality sector, particularly in a front desk role.
  • Ability to manage phone calls and navigate challenging situations with ease.
  • Exemplary interpersonal, organizational, and customer service skills.
  • High school diploma or equivalent required.
  • Familiarity with Microsoft Office and reservation management software is advantageous.