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Guest Services Representative

2 months ago

Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time
Guest Services Representative

Are you dedicated to delivering outstanding service and ensuring guests feel at home? If so, you might be an ideal candidate for our guest services representative role at DoubleTree by Hilton Harrisonburg. Become an integral part of our vibrant guest services team and play a crucial role in providing our guests with an unforgettable experience.

Compensation:

$14 per hour

Key Responsibilities:
  • Collaborate with housekeeping to ensure rooms are ready for incoming guests
  • Greet, check-in, and assist guests throughout their stay
  • Maintain precise guest account records
  • Address customer inquiries and concerns with professionalism
  • Provide details on room availability, pricing, and special requests
Required Qualifications:
  • Prior experience in the hospitality industry is preferred
  • Ability to manage phone communications and resolve issues effectively
  • Exhibit strong interpersonal and organizational abilities
  • High school diploma or equivalent is required
  • Familiarity with Microsoft Office and reservation systems is beneficial
About DoubleTree by Hilton Harrisonburg

DoubleTree by Hilton Harrisonburg is a distinguished hotel recognized for its dedication to excellence. We provide a nurturing work environment and opportunities for professional development. Join our team and contribute to creating exceptional experiences for our guests and colleagues.