Medical Assistant/Patient Service Representative

2 days ago


Champaign, Illinois, United States Christie Clinic Full time
Job Title: Medical Assistant/Patient Service Representative

Christie Clinic's Convenient Care department is seeking a Medical Assistant/Patient Service Representative to work on a rotating schedule, 3 days a week, 8am-8pm, including weekends and holidays.

Job Summary:

We are looking for a skilled and compassionate Medical Assistant/Patient Service Representative to join our team. As a Medical Assistant/Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Responsibilities:
  • Greet patients and visitors in a professional and courteous manner, soliciting customer feedback to improve service.
  • Promptly answer a high volume of phone calls and schedule patient appointments with providers.
  • Provide check-in process for patients, updating necessary demographic information and collecting co-payments as needed.
  • Maintain provider schedules and keep a neat and orderly work and lobby area.
  • Prepare exam and treatment rooms with necessary instruments prior to appointment, clean and restock following appointment.
  • Assist patients to exam rooms, take vitals, weight, and height, and enter information into the electronic medical record.
  • Maintain and update patient medical records upon visit, including allergies, medications, etc., and enter into the electronic medical record.
  • Flag appropriate rooms for providers to see patients with procedures during appointment.
  • Perform lab tests, treatments, etc., as directed by providers.
  • Perform related work as required.
Typical Physical Demands:

The demands of this role include sitting, standing, walking, bending, stooping, stretching, and lifting up to 75 pounds. Hearing within or correctable to normal range, vision correctable to 20/20, and manual dexterity for the operation of office equipment are required.

Typical Working Conditions:

This role is performed in a clinical setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids, and other waste common to a healthcare environment.

Requirements include working weekends, evenings, holidays, etc., as associated with working in Convenient Care.



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