Patient Services Representative

1 week ago


Champaign, Illinois, United States Promise Healthcare Full time
Job Summary

Promising a fulfilling career in healthcare, Promise Healthcare seeks a Patient Services Representative to join our team. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our medical facilities. Your exceptional communication skills, attention to detail, and ability to multitask will make you an invaluable asset to our team.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, patient identification, patient check-in/out, charge posting, cash management, patient appointment scheduling, patient registration, and account setup.
  • Provide exceptional customer service, responding to patient inquiries, and resolving issues in a timely and professional manner.
  • Manage incoming patient care requests, referrals, work queue activity, and incoming telephone calls.
  • Stay up-to-date with insurance coverage rules, eligibility, network coverage, and benefits.
  • Initiate and secure prior authorizations as needed.
Requirements
  • Associate's degree in a related field or equivalent experience.
  • Previous public contact position and basic computer skills.
  • Experience using fax machines, copiers, and other general office equipment.
  • Successful completion of medical terminology course within one year of start date.
  • Reliable transportation and bilingual in Spanish preferred.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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