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Patient Service Representative

2 months ago

Champaign, Illinois, United States Carle Health Full time

Job Summary:

The Patient Services Representative coordinates and participates in various duties associated with daily clinic preparation, patient identification, check-in, charge posting, cash management, and basic patient appointment scheduling. This role requires strong communication skills, attention to detail, and the ability to prioritize tasks under stressful conditions.

Key Responsibilities:

  • Coordinates daily clinic preparation, including patient identification, check-in, and charge posting
  • Manages cash transactions and maintains accurate records
  • Schedules patient appointments and coordinates with healthcare providers
  • Provides excellent customer service and communicates effectively with patients and staff
  • Maintains confidentiality and handles sensitive information with discretion

Requirements:

  • Associates degree in a related field or three years of experience in an office/customer service environment
  • Previous public contact position and basic computer skills
  • Experience using fax machines, copiers, and other general office equipment
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Working at Carle Health:

Carle Health is a leading healthcare provider dedicated to delivering high-quality patient care. As a Patient Services Representative, you will be part of a dynamic team that values teamwork, compassion, and excellence. If you are passionate about delivering exceptional patient experiences and working in a collaborative environment, we encourage you to apply for this exciting opportunity.