Patient Services Coordinator
6 days ago
Promote high-quality, equitable healthcare to diverse communities as a Patient Services Representative at Promise Healthcare. This role involves coordinating daily clinic preparation, patient identification, charge posting, cash management, and basic patient appointment scheduling. Convey a positive image and provide information to ensure patients' needs are met.
Key Responsibilities- Coordinate and participate in daily clinic preparation, patient identification, patient check-in/out, charge posting, cash management, patient appointment scheduling, patient registration, and account set-up.
- Take and deliver messages to physicians, nurses, and others, reporting medical information accurately, completely, and in a timely manner.
- Serve as a role model by conducting oneself in a responsible, professional manner.
- Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
- Proficient with insurance coverage rules, including eligibility, network coverage, and benefits.
- Initiate and secure prior authorizations as needed.
- Assist with PSR coverage in multiple departments and travel to multiple departments as needed.
- Associate's Degree in a related field or experience in lieu of education.
- Three years of experience in an office/customer service environment.
- Previous public contact position.
- Basic computer skills.
- Experience using fax machines, copiers, and other general office equipment.
- Successful completion of a medical terminology course within one year of start date.
- Bilingual in Spanish.
- Reliable transportation.
- Medical, dental, and vision insurance.
- 401(k) with employer match.
- FSA.
- Vacation and sick leave.
Promise Healthcare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.
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