Client Support Specialist

2 weeks ago

Charlotte, North Carolina, United States Ascend Nonprofit Solutions Full time
Position Overview

Role Summary

The Client Support Specialist plays a crucial role in fulfilling the mission of Ascend Nonprofit Solutions by offering hope and recovery to individuals affected by domestic violence, sexual assault, human trafficking, and child maltreatment.

Key Responsibilities

  • Client Engagement: Utilize a trauma-informed, client-focused methodology to:
    • Conduct intake, assessments, case management, crisis intervention, safety planning, and provide necessary information and referrals.
    • Ensure seamless client care through collaboration with essential community partners.
    • Prioritize client needs and expectations in all interactions.
    • Manage incoming calls, screening and directing inquiries appropriately.
  • Administrative Duties:
    • Maintain confidential and accurate records for clients, stakeholders, interns, and volunteers in agency databases.
    • Assist in grant reporting and manage relationships with grantors as directed.
    • Follow agency protocols for documentation, incident reporting, and client feedback, participating in quality assurance initiatives.
    • Support office operations by managing correspondence, maintaining office supplies, and overseeing petty cash and gift card distributions.
    • Keep accurate logs of deposits and assist with check distribution.
    • Collaborate with direct care staff to ensure electronic client files are current and adhere to record retention policies.
    • Demonstrate initiative and attention to detail while working independently.
  • Community Engagement:
    • Enhance awareness of victimization and available resources through public speaking and media engagements.
    • Participate in community meetings and committees as assigned.
    • Foster and maintain professional relationships with agency staff, volunteers, and community partners.
  • Professional Growth:
    • Stay informed on best practices and trends related to trauma and victimization, particularly concerning intimate partner violence and sexual violence.
    • Engage in ongoing training to maintain and enhance relevant skills and certifications.
  • Additional Responsibilities: Contribute to the overall effectiveness of the agency by performing other duties as assigned.

Qualifications

  • Education: High School Diploma, GED, or equivalent experience.
  • Experience: Preferred experience in victim services or human services.
  • Language Skills: Spanish-speaking candidates are preferred.

Physical Requirements

  • Ability to exert up to 20 pounds of force occasionally and perform various physical activities.
  • Capability for close vision, distance vision, and depth perception to accurately complete work assignments.
  • Ability to perform tasks involving reaching, standing, walking, and other physical movements.
  • Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
  • Access to reliable transportation is necessary to fulfill job responsibilities effectively.

Equal Opportunity Statement

The agency is committed to providing equal employment opportunities for all qualified applicants and employees, without discrimination based on race, color, creed, religion, national origin, sex, age, marital status, disability, or veteran status.

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