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Client Support Specialist

2 months ago

Charlotte, North Carolina, United States TEKsystems Full time
Job Overview

We are seeking a dedicated Client Support Specialist to assist in a pivotal project aimed at enhancing our service delivery.

Key Attributes:

Excellent communication skills and prior experience in a call center environment are essential.

Role Responsibilities:

The Client Support Specialist will serve as the primary contact for agents during a significant implementation phase. This initiative is designed to streamline service-related inquiries, allowing agents to concentrate on business development.

Responsibilities include:

  • Collecting and distributing data from agents
  • Ensuring the accuracy of submitted information
  • Conducting follow-up communications regarding missing documentation
  • Analyzing pre-assessment questionnaires and evaluating agents' existing systems
  • Performing both pre- and post-implementation calls to ensure readiness and functionality
  • Providing training on new communication systems and acting as a support escalation point
  • Coordinating with agencies during critical transition periods
  • Regularly updating internal teams on agent progress

Qualifications:

The ideal candidate will possess:

  • Intermediate proficiency in Windows Operating Systems
  • Technical support experience
  • Familiarity with VoIP technology is advantageous
  • Exceptional customer service abilities
  • Strong multitasking skills in a dynamic environment
  • A collaborative mindset for team-oriented tasks
  • Effective prioritization of daily responsibilities
  • Ability to present data clearly and concisely