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Financial Client Support Specialist
2 months ago
We are actively seeking a Financial Client Support Specialist to join our dynamic team.
Position Summary:
The selected candidate will serve as the primary contact for high-value clients, addressing inquiries through various communication channels including phone, chat, and email. This role entails analyzing and determining the best course of action for client requests related to treasury, cash management, card services, and deposit products. Collaboration with internal teams may be necessary to resolve client issues and provide technical assistance.
Key Responsibilities:
- Engage in thorough research to effectively address client inquiries.
- Handle a diverse range of treasury products and interact with clients across different business banking tiers, specifically those generating between $5 million and $2 billion in revenue.
- Demonstrate strong problem-solving skills to navigate complex client issues.
- Utilize multiple systems and manage various tasks simultaneously.
- Maintain a high volume of client interactions, focusing on issue resolution rather than call duration metrics.
- Communicate with commercial and business clients on a wide array of topics.
Collabera is a leading Global Digital Solutions Company, specializing in Software Engineering Solutions for innovative organizations across sectors such as Engineering, Cloud, and Data/AI. With a strong foundation in meeting the engineering demands of prominent businesses in Technology, Financial Services, Telecom, and Healthcare, Collabera operates in 60 locations across 11 countries, serving 30% of the Fortune 500. Our company has consistently outpaced industry growth rates by 3-4 times over the years.
