Field Service and Service Desk Engineer

4 weeks ago


Jersey City, New Jersey, United States Closed Loop Partners, LLC Full time
Job Description

Balcones is seeking an experienced Field Service and Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing front-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals.

The ideal candidate will have excellent customer service and problem-solving skills to diagnose, evaluate, and resolve complex problem situations. They will also be responsible for managing the IT Field Support team and ensuring the efficient resolution of service tickets in a timely manner according to SLA.

Key Responsibilities:

  • Management and development of IT Field Support
  • Support the completion of technology aspects of continuous improvement initiatives where required
  • Ensure self and direct report compliance with the requirements of the Safety, Health, Environment, and Community Systems
  • Effectively manage direct reports to ensure tasks are performed in an efficient and safe manner in line with company standards
  • Facilitate support to business through resolution of more complex application issues
  • Support group IT as required
  • Development of technology solutions

Qualifications:

  • Strong leadership skills
  • Excellent written, oral, and interpersonal communication skills
  • Exceptional knowledge of computer hardware, software, and peripherals
  • Deep-seated experience with desktop and server operating systems
  • Proven track record of developing and providing Service Level Agreements and Help Desk deliverables
  • Highly self-motivated, self-directed, and attentive to detail
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Extensive experience working in a team-oriented, collaborative environment
  • Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards
  • Demonstrated ability to apply IT in solving business problems
  • Strong understanding of human resource management principles, practices, and procedures
  • 2+ years experience managing and/or directing an IT team
  • 5+ years experience in IT desktop support equivalent
  • Must have one or more of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+

Balcones is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

You must have US Work Authorization in order to be considered for any open Balcones position.

Salary: $100,000 - $120,000 (commensurate with experience)



  • Jersey City, New Jersey, United States Vantage Specialty Chemicals Full time

    Job Title: Field Service EngineerVantage Specialty Chemicals is seeking a highly skilled Field Service Engineer to join our sales team. As a key member of our team, you will be responsible for installing, optimizing, and troubleshooting our equipment located within customer facilities.Key Responsibilities:Prepare, schedule, and coordinate assigned field...


  • Jersey City, New Jersey, United States Mettler-Toledo Full time

    About the RoleMettler-Toledo AutoChem is seeking a highly skilled Field Service Engineer to join our team. As a key member of our North American Service Operations, you will be responsible for conducting on-site installations, customer training, repairs, and preventative maintenance for assigned instrumentation.Key ResponsibilitiesInstall, repair, and...


  • Jersey City, New Jersey, United States Trillium Staffing Full time

    We are seeking a skilled Field Service Engineer to join our team at Trillium Staffing. As a Field Service Engineer, you will be responsible for installing and repairing machines and accessory equipment in the North Oakland County, Michigan area. This is a direct hire opportunity with an anticipated salary range of $78k to $82k.The ideal candidate will have...


  • Jersey City, New Jersey, United States Integrity Staffing Group, Inc Full time

    Lead Field Service Engineer OpportunitiesA multinational company is seeking Lead Field Service Engineers for direct hire with their growing team.These opportunities are ideal for service engineering leaders looking for a company that offers excellent growth, leadership, and competitive rates.Requirements3+ years of recent experience leading teams for...


  • Jersey City, New Jersey, United States Integrity Staffing Group, Inc Full time

    Integrity Staffing Group, Inc is seeking a Senior Field Service Manager to lead our team of service engineers in the Metro Detroit area.The ideal candidate will have 3+ years of experience leading teams for installation, commissioning, and troubleshooting of automation equipment.Responsibilities include:Leading a team of service engineers to ensure timely...

  • Service Engineer

    4 weeks ago


    Jersey City, New Jersey, United States Pinnacle Professional Services Full time

    Job SummaryWe are seeking a highly skilled Service Engineer to join our team at Pinnacle Professional Services. As a Service Engineer, you will be responsible for providing technical service and support for our Energy Storage Systems (ESS) products. This includes commissioning, preventive and reactive maintenance, as well as troubleshooting and resolving...


  • Jersey City, New Jersey, United States American Energy Storage Innovations, Inc Full time

    Job SummaryThe Senior Service Engineer and Trainer is the technical service contact to provide Energy Storage Systems (ESS) service and to train and lead third-party service providers. This individual is responsible for performing a variety of service engineering tasks related to the ESS product installation, testing, operation, and...


  • Jersey City, New Jersey, United States Mettler-Toledo Full time

    As a Field Service Engineer at Mettler-Toledo, you will play a critical role in ensuring the smooth operation of our customers' chemical synthesis processes. Your primary responsibility will be to conduct on-site installations, repairs, and preventative maintenance of our advanced instrumentation, including infrared reaction profiling equipment, laser...


  • Jersey City, New Jersey, United States ThreePDS Inc. Full time

    Job Details:Location: OnsiteShift start time and end time: 8-5 M-F + afterhours stand-byIs this contract to hire/possible extension: YesResponsibilities:Provides support for software, hardware and networking support for desktops, laptops and serversPerforms disk replacement on enterprise storage productsInstalls and maintains PCs and associated software,...


  • Jersey City, New Jersey, United States AmSurg Full time

    Job Summary:We are seeking a highly skilled Service Desk Technician III to join our team at AmSurg. As a key member of our IT department, you will provide remote and on-site technical support to our clients, ensuring the smooth operation of our IT systems. Key Responsibilities:• Provide technical support to clients via phone, email, and remote desktop...


  • Jersey City, New Jersey, United States LG Electronics Full time

    Job Title: Field Service TechnicianLG Electronics is seeking a skilled Field Service Technician to join our dynamic Customer Service team. As a Field Service Technician, you will be responsible for delivering exceptional customer experiences while servicing our products in the home.Responsibilities:Travel to customers' locations to perform maintenance and...


  • Jersey City, New Jersey, United States Trillium Staffing Full time

    Field Service Technician Job DescriptionWe are seeking a skilled Field Service Technician to join our team at Trillium Staffing. As a Field Service Technician, you will be responsible for installing and repairing machines and accessory equipment.Key Responsibilities:Install and repair machines and accessory equipmentPerform electrical and mechanical CMM...


  • Jersey City, New Jersey, United States Angela Scribe Full time

    Job Title: Front Desk RepresentativeLocation: Not specifiedDepartment: OfficeJob Type: Full-TimeJob Summary:As a Front Desk Representative at Angela Scribe, you will be the first point of contact for guests and visitors, providing exceptional customer service while ensuring a welcoming and efficient experience. You will handle various administrative tasks,...


  • Jersey City, New Jersey, United States The Hillman Group Full time

    Job SummaryAs a Field Service Representative with The Hillman Group, you will be responsible for providing exceptional customer support and merchandising services at customer locations. Your primary goal will be to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations.Key...


  • Jersey City, New Jersey, United States The Hillman Group Full time

    Job SummaryAs a Field Service Representative with The Hillman Group, you will provide merchandising services and on-site customer support to ensure effective maintenance of customer relationships and service programs.Key Responsibilities:Travel to and among customer store locations to maintain displays, assess inventory levels, and provide customer...


  • Jersey City, New Jersey, United States LG Electronics Full time

    Role OverviewLG Electronics is seeking a skilled Field Service Technician to join our dynamic Customer Service team. As a key member of our team, you will be responsible for delivering exceptional customer experiences while servicing our products in the home.Key Responsibilities- Travel to customers' locations to perform maintenance and repair of LG's...

  • Field Service Lead

    4 weeks ago


    Jersey City, New Jersey, United States Solventum Full time

    Job SummaryWe are seeking a highly skilled Field Service Lead to join our team at Solventum. As a Field Service Lead, you will be responsible for providing leadership in a service location and training employees and customers associated with their location.This role requires strong customer service skills, as you will be delivering, picking up, and servicing...


  • Jersey City, New Jersey, United States JobRialto Full time

    Job Title: Field Service Domain ExpertAbout the Role:The Field Service Domain Expert is a key member of our team at JobRialto, responsible for delivering exceptional service to our manufacturing clients. With a strong background in field service experience strategy consulting and transformation, this role requires a deep understanding of the industry and its...


  • Jersey City, New Jersey, United States JobRialto Full time

    Job DescriptionThe Field Service Domain Consultant is a seasoned professional with 10+ years of experience in the Manufacturing industry, specializing in Field Service experience strategy consulting and transformation.Key ResponsibilitiesDefine Service / Field service roadmap and strategy, product evaluation and solution design for manufacturing clientsLead...


  • Jersey City, New Jersey, United States Petroleum Analyser Company LP Full time

    About UsPetroleum Analyser Company LP is a leading global provider of advanced analytical instruments for laboratories and online process applications in the hydrocarbon processing industries.Job SummaryWe are seeking a self-motivated individual to perform installation, routine maintenance, troubleshoot, repair, calibrate, and testing of electronic...