Field Service and Service Desk Engineer
4 weeks ago
Balcones is seeking an experienced Field Service and Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing front-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals.
The ideal candidate will have excellent customer service and problem-solving skills to diagnose, evaluate, and resolve complex problem situations. They will also be responsible for managing the IT Field Support team and ensuring the efficient resolution of service tickets in a timely manner according to SLA.
Key Responsibilities:
- Management and development of IT Field Support
- Support the completion of technology aspects of continuous improvement initiatives where required
- Ensure self and direct report compliance with the requirements of the Safety, Health, Environment, and Community Systems
- Effectively manage direct reports to ensure tasks are performed in an efficient and safe manner in line with company standards
- Facilitate support to business through resolution of more complex application issues
- Support group IT as required
- Development of technology solutions
Qualifications:
- Strong leadership skills
- Excellent written, oral, and interpersonal communication skills
- Exceptional knowledge of computer hardware, software, and peripherals
- Deep-seated experience with desktop and server operating systems
- Proven track record of developing and providing Service Level Agreements and Help Desk deliverables
- Highly self-motivated, self-directed, and attentive to detail
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Extensive experience working in a team-oriented, collaborative environment
- Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards
- Demonstrated ability to apply IT in solving business problems
- Strong understanding of human resource management principles, practices, and procedures
- 2+ years experience managing and/or directing an IT team
- 5+ years experience in IT desktop support equivalent
- Must have one or more of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+
Balcones is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.
You must have US Work Authorization in order to be considered for any open Balcones position.
Salary: $100,000 - $120,000 (commensurate with experience)
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