Field Service Engineer
4 days ago
Mettler-Toledo AutoChem is seeking a highly skilled Field Service Engineer to join our team. As a key member of our North American Service Operations, you will be responsible for conducting on-site installations, customer training, repairs, and preventative maintenance for assigned instrumentation.
Key Responsibilities- Install, repair, and maintain assigned AutoChem instrumentation, including infrared reaction profiling equipment, laser crystallization monitoring equipment, and automated lab reactor systems.
- Provide field service support and expertise to AutoChem end-users on assigned equipment throughout the product's lifecycle.
- Communicate, document, and manage customer issues with the Sales, TAC, Product Management, Service, and Quality departments as required.
- Prioritize, schedule, and track open service issues to resolution.
- Document and report scheduling, utilization, expense, and escalation as required in a timely manner.
- Education in a chemistry, mechanical, or electrical field.
- Minimum 1-3 years of experience, including internships or educational lab experience.
- Ability to travel around 80%, with around 60% local travel and 20% overnight.
- Territory includes New Jersey, Pennsylvania, Delaware, Maryland, and Virginia.
- Software and hardware literacy and proficiency of Windows-based and embedded operating systems.
- Knowledge of SAP is a plus.
- Medical, dental, and vision care coverage and a 401(k) savings plan with company matching.
- Tuition reimbursement, perks, and discounts.
- Parental and caregiver leave programs.
- All the usual benefits, including paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
Mettler-Toledo AutoChem is a leading provider of process analytical technology and automated synthesis reactors. Our instruments increase the efficiency and effectiveness of chemists and engineers, help develop profitable, green, and safe scientific processes, and enable the development of new drugs and life-saving medicines.
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.
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