Field Service Representative

2 days ago


Jersey City, New Jersey, United States Petroleum Analyser Company LP Full time
About Us

Petroleum Analyser Company LP is a leading global provider of advanced analytical instruments for laboratories and online process applications in the hydrocarbon processing industries.

Job Summary

We are seeking a self-motivated individual to perform installation, routine maintenance, troubleshoot, repair, calibrate, and testing of electronic instrumentation and related electromechanical equipment used in Gas Chromatography (GC) and Elemental analyzers in the Petro-Chemical industry.

Key Responsibilities
  • Provide field service support at customer sites, including installation, preventive maintenance, calibration, test validation, basic troubleshooting, and breakdown repairs on PAC's Gas Chromatography and Elemental product lines.
  • Provide telephone support as needed.
  • Operate GC and Elemental Analyzers during test cycles to produce, regulate, and record effects of actual or simulated conditions.
  • Use computerized equipment, test equipment, and software to perform testing functions.
  • Manage inventory assigned for repairs to ensure accuracy of individual and main warehouse.
  • Timely submittal of travel expenses each week in the ERP system.
  • Ensure inventory is properly documented for transfer before and after assigned service calls.
  • Maintain and increase knowledge of product specifications as assigned, including product and software updates.
  • Promote good customer relationships through professional communication and by providing exceptional customer service.
  • Observe essential safety policies and procedures within the company and at customer sites at all times.
  • Assist with related special projects as required.
Qualifications
  • Bachelor of Science Degree in Chemistry preferred, or Associate's degree (A.A.) or Technical degree from a two-year college or technical school with 5+ years of Chemistry experience with GC or Elemental analyzers and software, in the process automations/instrumentation/analytics industry, or equivalent combination of education and experience.
  • Strong problem-solving skills.
  • Previous experience successfully interacting with customers.
  • Proficiency with computer tools, including ERP applications.
  • Solid working knowledge of industrial service field.
  • Excellent analytical and organizational skills.
Benefits
  • Our benefits are designed to help you move forward in your career and in areas of your life outside of work.
  • From health and wellness benefits, 401(k) Savings Plan, paid time off, and tuition assistance, we've got you covered with our total rewards package.


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