Field Service Technician

3 weeks ago


Jersey City, New Jersey, United States LG Electronics Full time
Role Overview

LG Electronics is seeking a skilled Field Service Technician to join our dynamic Customer Service team. As a key member of our team, you will be responsible for delivering exceptional customer experiences while servicing our products in the home.

Key Responsibilities

- Travel to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance
- Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances
- Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
- Immediately and accurately process paperwork and perform data entry upon completion of each job

Requirements

- Minimum 1 year experience in a technical role (Field Service preferred)
- Experience repairing major appliances preferred (Refrigeration/sealed systems, cooking, cleaning products)
- Ability to properly trouble-shoot, diagnose, repair and document product/system issues
- Valid Driver's license in good standing
- Ability to obtain appropriate EPA Certification
- Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds

What We Offer

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

At LG, we believe in the power of collective wisdom through an inclusive work environment. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

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