Field Service Engineer
3 weeks ago
As a Field Service Engineer at Mettler-Toledo, you will play a critical role in ensuring the smooth operation of our customers' chemical synthesis processes. Your primary responsibility will be to conduct on-site installations, repairs, and preventative maintenance of our advanced instrumentation, including infrared reaction profiling equipment, laser crystallization monitoring equipment, and automated lab reactor systems.
You will work closely with our customers to understand their specific needs and provide expert field service support and training on our products. This will involve providing product positioning, lead generation, and training to ensure our customers get the most out of our equipment.
Additionally, you will be responsible for communicating and documenting customer issues with our internal departments, prioritizing and scheduling service issues, and tracking them to resolution. You will also be expected to document and report scheduling, utilization, expense, and escalation as required.
To succeed in this role, you will need to have a strong background in a chemistry, mechanical, or electrical field, with a minimum of 1-3 years of experience. You will also need to be proficient in Windows-based and embedded operating systems, and have a strong understanding of SAP.
We offer a competitive salary and benefits package, including medical, dental, and vision care coverage, a 401(k) savings plan with company matching, tuition reimbursement, and parental and caregiver leave programs.
At Mettler-Toledo, we are committed to providing our employees with a safe and inclusive work environment, and we are an equal opportunity employer. If you are a motivated and detail-oriented individual who is passionate about precision instrumentation, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Conduct on-site installations, repairs, and preventative maintenance of advanced instrumentation
- Provide expert field service support and training to customers
- Communicate and document customer issues with internal departments
- Prioritize and schedule service issues, and track them to resolution
- Document and report scheduling, utilization, expense, and escalation as required
Requirements:
- Strong background in a chemistry, mechanical, or electrical field
- Minimum 1-3 years of experience
- Proficient in Windows-based and embedded operating systems
- Strong understanding of SAP
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