Technical Support Specialist

4 days ago


Tallahassee, Florida, United States uBreakiFix Tallahassee Full time
Job Description

uBreakifix Tallahassee Overview:

We are a leading electronic repair store in the panhandle, with over 600 locations across the US. Our partnerships with Samsung, Google, Asurion, and others enable us to provide top-notch service to our customers.

Estimated Salary: $45,000 - $60,000 per year

As a Technical Support Specialist at uBreakifix Tallahassee, you will serve customers by checking in devices, informing them of repair options, and completing the repair. This role requires a basic understanding of electronic devices and repair.

Key Responsibilities:

  • Diagnose, troubleshoot, and repair devices
  • Provide recommendations for problem resolution
  • Explain complex technical issues to customers in a non-technical manner
  • Provide repair and replacement estimates to customers
  • Ensure that all repairs meet or exceed uBreakifix quality standards

Requirements:

  • Outstanding customer service skills
  • Excellent technical, problem-solving, and analytical skills
  • Exceptional organizational skills
  • Strong written and oral communication skills
  • Proficient in Microsoft Office


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