IT Support Specialist

5 days ago


Tallahassee, Florida, United States FLORIDA ASSN CRT CLERKS INC Full time
Job Summary

We are seeking an experienced IT Support Specialist to join our team in Tallahassee, Florida. The ideal candidate will have a strong background in technical support and problem-solving skills.

Responsibilities
  • Provide timely and effective technical support to end-users for the ITSM and VOICE systems.
  • Analyze and troubleshoot system issues to identify root causes and implement resolutions.
  • Develop and maintain documentation for procedures and troubleshooting guides.
  • Collaborate with cross-functional teams to ensure seamless integration of IT services.

Requirements

  • Bachelor's degree in Computer Science or related field or equivalent experience required.
  • At least 2 years of previous related work experience in technical support.
  • Familiarity with call tracking/call management software.
  • Strong analytical and problem-solving skills.
  • Ability to work well under pressure and meet deadlines.

Compensation

The salary for this position is up to $22.00 per hour, plus benefits. We offer a dynamic business culture that values collaboration and innovation.



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