IT Support Specialist
5 days ago
We are seeking an experienced IT Support Specialist to join our team in Tallahassee, Florida. The ideal candidate will have a strong background in technical support and problem-solving skills.
Responsibilities- Provide timely and effective technical support to end-users for the ITSM and VOICE systems.
- Analyze and troubleshoot system issues to identify root causes and implement resolutions.
- Develop and maintain documentation for procedures and troubleshooting guides.
- Collaborate with cross-functional teams to ensure seamless integration of IT services.
Requirements
- Bachelor's degree in Computer Science or related field or equivalent experience required.
- At least 2 years of previous related work experience in technical support.
- Familiarity with call tracking/call management software.
- Strong analytical and problem-solving skills.
- Ability to work well under pressure and meet deadlines.
Compensation
The salary for this position is up to $22.00 per hour, plus benefits. We offer a dynamic business culture that values collaboration and innovation.
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