Technical Support Specialist
1 week ago
We are seeking a skilled IT Help Desk Technician to join our team at WiredPeople, Inc. in Tallahassee, FL.
About the RoleThis is a full-time position responsible for providing technical support and assistance to customers with questions and problems concerning computer systems, hardware, and software.
Key Responsibilities- Provide quick and effective assistance with information technology systems
- Listen attentively to customers' questions and concerns and offer optimal solutions
- Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
- Work with desktop support engineers to provide customers with superior service
- Represent WiredPeople, Inc. with professionalism and integrity while helping to advance our company mission
- Respond to tech inquiries via various channels
- Walk customers step-by-step through the problem-solving process
- Help with troubleshooting hardware and software
- Follow up with customers to ensure satisfactory service
- Communicate customer feedback to the appropriate internal team members
- Excellent problem-solving and analytical skills
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
- The ability to break down technological processes and deliver clear, step-by-step instructions
- Patient, friendly demeanor with a great aptitude for listening
- Strong verbal and written communication skills
- Commitment to providing exceptional customer service
- Team-oriented mindset with an openness to constructive feedback
- Eagerness to learn new technologies and systems
- Experience working as an IT help desk technician or in a similar customer support role
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. WiredPeople, Inc. offers a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
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