Tier 1 and 2 Technical Support Analyst

4 days ago


Tallahassee, Florida, United States Qwalifize LLC Full time
About the Job:
This is an intermediate professional level role that provides Tier 1 and Tier 2 support of medium to high complexity. As a Tier 1 and 2 Technical Support Analyst, you will be responsible for troubleshooting and restoring routine technical service and equipment problems. You will also provide technical advice, guidance, and informal training to customers using hardware and software programs.

Responsibilities:
  • Tier 1 and 2 software and hardware support
  • Provides technical advice, guidance, and informal training to customers using hardware and software programs
  • Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures

Requirements:
  • A minimum of 2 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills
  • Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience

Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • PTO (Paid Time Off)

Salary: $55,000 - $70,000 per year depending on experience and qualifications.

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