Technical Installation Specialist
7 days ago
As a Technical Installation Specialist at Vets Hired, you will play a vital role in ensuring the smooth operation of high-speed printing equipment at customer sites. Your primary responsibility will be to install, maintain, and repair this equipment, utilizing diagnostic tools and product schematics to troubleshoot and resolve any issues that may arise.
Your expertise will also extend to managing parts inventory and territory, adhering to established operating standards. You will work closely with customers to understand their print management applications and ensure optimal performance.
- Install, maintain, and repair company products and systems at customer sites
- Troubleshoot and resolve equipment and system failures using diagnostic tools, service aids, and product schematics
- Manage parts inventory and territory to comply with established operating standards
- Perform and oversee machine factory modifications and software/operating systems upgrades
- Establish and maintain face-to-face customer relations
- Understand the customer's entire workflow and associated print management applications
- Maintain required interface with pre/post equipment and vendors
- Schedule work activity to accommodate customer's working environment and end users SLAs
The following are key responsibilities for this role:
- Installation and maintenance of printing equipment
- Troubleshooting and resolution of equipment failures
- Management of parts inventory and territory
- Machine modifications and software upgrades
- Customer relations and communication
To be successful in this role, you will require:
- Minimum of 2 years related field experience
- PC literacy and understanding of basic network concepts
- Technical/Trade/Business Certificate preferred
- Excellent customer service, communication, and organizational skills
- Proven electro-mechanical skills
- Proficiency in use of Microsoft Windows Operating Systems
- Extensive knowledge of complete product systems, software, servers, and channel configuration
You can expect to work:
- Monday through Friday, 8 AM to 5 PM
- Participation in a weekly standby rotation for after-hours and weekend service calls (8 out of 10 sites have 24/7 coverage)
- Overtime opportunities may be available when necessary
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