High-Level Technical Support Specialist
3 weeks ago
The Florida Association of Court Clerks and Comptrollers is a statewide, non-profit member association comprised of the Florida Clerks of the Circuit Court and Comptrollers.
About the RoleThis Application Support Analyst position serves as a single point of contact for FCCC, CiviTek, and Kestrel customers, ensuring timely resolution for incidents. The successful candidate will provide day-to-day support to end-users, collaborate with the Support Specialist, and maintain high client satisfaction.
Main Responsibilities:
- Deliver effective and courteous support via telephone and email in response to end-user requests.
- Investigate, research, replicate, and log software issues.
- Provide timely updates on issue status and progress.
- Escalate internal issues if necessary for resolution.
Bachelor's Degree in Computer Science, Criminology, IT Education/Training, or Judicial System (or equivalent work experience).
Knowledge of SQL, Informix, FTP, SSH, database structures, command-line interface, and Telnet.
Possess extensive customer service skills, strong analytical abilities, and excellent written and verbal communication skills.
Benefits PackageWe offer an exceptional benefits package, including health, dental, vision, life, disability insurance, paid leave time, 401(k) plan, paid holidays, professional development opportunities, and employee discount program.
Estimated Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications.
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