Facilities Service Center Specialist I
1 week ago
Job Summary
Michigan State University, Infrastructure Planning And Facilities is seeking a highly skilled Facilities Service Center Specialist I to join our team. As a key member of our service center, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Respond to and resolve customer inquiries and service requests in a timely and professional manner.
- Provide technical support and guidance to clients on various facilities-related issues.
- Collaborate with internal stakeholders to resolve complex issues and improve service delivery.
- Develop and maintain knowledge of university policies, procedures, and systems.
- Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices.
Requirements
- High school education or equivalent required; one to three years of related experience in a call/contact center, dispatching, answering service, or closely related area.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Knowledge of software and technology used to manage customer inquiries and/or service requests, such as integrated work management systems.
Preferred Qualifications
- Experience working in a higher education or facilities management environment.
- Knowledge of MSU's policies, procedures, and systems.
- Ability to work in a remote-friendly environment.
Equal Employment Opportunity Statement
Michigan State University is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, or protected veteran status.
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