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Client Support Specialist

2 months ago

Grand Rapids, Michigan, United States Insight Global Full time

Duration: 6-months

On-site: 5 days a week

Flexibility required Monday to Saturday between 5:00 AM and 7:00 PM. This position entails a 40-hour work week, with shifts excluding breaks.

Position Overview:

A prominent player in the logistics sector is seeking a Customer Service Representative to enhance their operations. This role focuses on delivering exceptional support to both external automotive clients and internal stakeholders, ensuring a seamless customer journey.

Key Responsibilities:

  • Engage in verbal and written communication through phone and email channels.
  • Oversee various operational processes, including monitoring delivery routes and implementing necessary adjustments.

Essential Qualifications:

  • Minimum of 1 year experience in a customer service role within a call center setting.
  • High school diploma or equivalent qualification.
  • Proficient in Microsoft Office applications, particularly Outlook and Word.
  • Strong communication skills with a proven ability to resolve issues promptly and professionally.

Preferred Qualifications:

  • Experience in the logistics or supply chain industry.
  • Bilingual capabilities.