Client Support Specialist

2 weeks ago

Grand Rapids, Michigan, United States X-Rite Full time

Customer Service Representative

X-Rite Pantone, a proud member of the Danaher family, is recognized as one of the best workplaces in West Michigan. We are currently looking for a dedicated Customer Service Representative to join our remote team, with candidates ideally located within commuting distance of the Grand Rapids area.

About Us

COLOR IS OUR PASSION

Our mission is to enhance the creation, communication, and delivery of color and appearance. We aim to be the most trusted organization in providing exceptional customer experiences in color technology.

As experts in merging the art and science of color, X-Rite Pantone offers comprehensive color management solutions across various industries where color is crucial. Our clientele includes sectors such as printing, packaging, visual arts, cosmetics, textiles, plastics, automotive, paints, and healthcare.

Our Core Values

We believe that true innovation stems from diverse teams that embrace different ideas, perspectives, and experiences. We encourage open dialogue both internally and externally, ensuring that all voices are heard as we respond to our customers' most pressing needs.

Key Responsibilities

In your role at X-Rite Pantone, you will:

  • Maintain a positive, empathetic, and professional demeanor towards all customers, both internal and external.
  • Communicate and collaborate effectively with colleagues to foster teamwork.
  • Respond promptly to customer inquiries, ensuring high-quality verbal and written communication.
  • Engage with customers through various communication channels.
  • Ensure customer satisfaction by providing professional support.
  • Acknowledge and resolve customer complaints within the required timeframe.
  • Utilize product knowledge to address customer questions regarding company policies and organizational structure.
  • Process orders and returns while managing multiple mailboxes for inquiries.
  • Document customer interactions, purchase orders, transactions, comments, and complaints for auditing purposes.
  • Provide feedback on the efficiency of customer service processes and actively participate in team meetings.
  • Utilize training materials until mastering all required tasks.

Qualifications

Your education and experience should include:

  • A Bachelor's degree or a High School diploma with three years of customer service experience.
  • Strong interpersonal, verbal, and written communication skills, along with organizational abilities for frequent customer interactions.
  • Proficiency in Microsoft Office, Oracle, and Outlook.
  • Fluency in Spanish is an advantage.

Joining X-Rite Pantone means becoming part of Danaher’s global organization, where over 69,000 associates are committed to helping our customers succeed. As a member of our team, you will have the opportunity to explore new challenges, develop your skills, and receive support from dedicated leaders, all within a stable and innovative environment.

X-Rite Pantone and all Danaher companies are committed to equal opportunity employment, valuing diversity and inclusion in our workforce. We welcome individuals from all backgrounds and experiences.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other employment benefits. Please reach out to us to request accommodations.

If you are ready to discover your potential, we invite you to explore this opportunity with us.

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