Customer Service Director
4 days ago
Lukos is an equal opportunity employer seeking a Customer Service Director to lead our Call Center operations in Irvine, CA. This role requires a minimum of six years of supervisory experience in responding to requests for information and searching automated systems for data.
About the PositionThe successful candidate will be responsible for developing and implementing customer service strategies to meet the needs of our clients. They will work closely with the PM to determine call center operational strategies and maintain communications with ECCO supervisor staff and personnel at CPD HQ.
Requirements- Bachelor's degree and five years of experience; or a master's degree with four years of experience; or an associate degree with eight years of related experience; or 10 years of related experience with no degree.
- A minimum of six years of supervisory experience in responding to requests for information and searching automated systems for data.
- Bi-lingual (a minimum proficiency of a 2+ in Interpretation Performance according to the Interagency Language Roundtable Scale or its equivalent) Spanish and English required.
We offer competitive benefits to include medical, dental, vision, 401(k), life insurance, short and long term disability coverage, paid time off, and Federal holidays.
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