Customer Service Representative
12 hours ago
Ultimate Staffing is a leading provider of staffing solutions, seeking a highly skilled Customer Service Representative for a financial services company in Irvine, CA. This individual will play a key role in providing exceptional customer service and support to clients, while also assisting with technical workforce management tools in our customer service center.
The ideal candidate will have excellent phone etiquette, verbal, written, and interpersonal skills, as well as strong technical skills, including proficiency in MS Office or Google Workspace. We are looking for someone who can start full-time immediately and is available to work Monday through Friday from 8am-5pm.
Responsibilities:
- Respond to customer service requests by prioritizing and dispatching service requests to available installation or service technicians;
- Act as liaison between technician, operations managers, sales force, dealer clients, business office, and end-user customers;
- Troubleshoot and resolve issues by fixing the customers' problem over the phone with the customer whenever possible eliminating unnecessary trunk rolls;
- Escalate any issues outside of your technical scope;
- Record customer service calls into scheduling system and data base to provide accurate customer service history in each customer account and record of service calls;
- Assist the technicians over the phone by providing accurate information of issues and testing systems to ensure all services are working for the customer;
- Closing work orders using proper solution and clear codes. Ensure billing is complete and accurate by verifying the services installed are reflective of the services on the account along with the appropriate one time charges being added to the account;
- Record and classify all inbound calls;
- Assist all departments for billing, pricing, and training needs.
Salary: $18-$22 per hour based on experience, depending on qualifications and performance. Benefits include medical, dental, and vision insurance, paid time off, and opportunities for career advancement.
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